Healthcare Office Operations Leader

Highmark Health; Coal Valley (PA); On-site; USD 55,000 - 75,000; Full time

Job summary

Allegheny Health Network seeks an experienced operations manager to oversee daily activities of one or two physician offices or an ambulatory surgery center. You will lead front and back office functions, coordinate staffing and workflows, and ensure patient care standards.

The role requires 1-3 years in a healthcare setting and an associate's degree or equivalent, with CPPM preferred. You will collaborate with physicians and leadership to meet organizational goals and ensure regulatory

Qualifications

• Minimum Associate's Degree or equivalent combination of education and/or experience.
• 1-3 years’ experience in a practice/healthcare setting or equivalent combination of education and experience.
• Preferred Certified Physician Practice Manager (CPPM).

Responsibilities

• Manages the day to day operations of the physician practice, including front and back office functions, or ambulatory surgery center.
• Supervises staff, resolves problems and implements approved disciplinary action.
• Interviews, hires, trains and conducts performance evaluations.
• Manages and monitors key financial and revenue cycle metrics, including staff hours, resource allocation, expense budget, patient volumes, and the revenue cycle process.
• Provides primary (or secondary) review of reconciliation of monies being collected and deposited.
• Responsible for monitoring patient satisfaction reports, identifying variances from standard, addressing and resolving patient complaints.
• Responsible for quality and performance improvement by monitoring metrics and addressing deficiencies.
• Works collaboratively with physicians, leadership and health professionals to accomplish organization and practice/ambulatory surgery center goals.
• Ensures compliance with all regulatory requirements.
• Performs other duties as assigned or required.

Education

Associate's degree or equivalent combination of education/experience

Job description

Allegheny Health Network seeks an experienced operations manager to oversee daily activities of one or two physician offices or an ambulatory surgery center. You will lead front and back office functions, coordinate staffing and workflows, and ensure patient care standards.

The role requires 1-3 years in a healthcare setting and an associate's degree or equivalent, with CPPM preferred. You will collaborate with physicians and leadership to meet organizational goals and ensure regulatory