Healthcare Office Manager — Patient Experience & Operations

Nutrihealth LLC; Georgetown (DE); On-site; USD 45,000 - 70,000; Full time

Benefits offered by this job

Health Insurance

Dental

Vision

401(k)

Paid Holidays

Job summary

Nutrihealth LLC is seeking an Office Manager with a strong background in healthcare administration to lead medical office operations and supervise clinical and front desk staff. You will work with providers and regional leadership to ensure efficient patient flow, adherence to policies, and an exceptional patient experience.

The role emphasizes coaching staff, optimizing workflows, and coordinating scheduling, billing, and reporting while maintaining confidentiality and high professional

Qualifications

• Strong leadership and communication abilities in a healthcare setting.
• Experience overseeing medical office operations and supervising front desk staff.
• Knowledge of medical office workflows, insurance verification, referrals, and prior authorizations.

Responsibilities

• Oversee daily operations of the medical office to ensure efficient patient flow and exceptional service.
• Supervise front desk and medical staff with coaching and guidance as needed.
• Ensure adherence to check-in/check-out, scheduling, and rooming procedures.
• Monitor prior authorizations, referrals, and insurance requirements.
• Address patient concerns and assist with scheduling, billing, and service issues.
• Review and approve staff timecards and assist with staffing coordination.
• Maintain office supplies and coordinate ordering to avoid interruptions.
• Assist with payment reconciliation, financial documentation, and operational reporting.
• Manage patient satisfaction feedback and support service recovery.
• Coordinate resolution of tech and equipment issues with vendors and support teams.
• Support onboarding and training of new employees.
• Assist leadership with performance management and annual reviews.

Skills

Leadership

Communication

Interpersonal skills

Organizational skills

Time management

Multitasking

Problem solving

Confidentiality

Healthcare administration

EMR knowledge

Education

High school diploma or equivalent

Associate's or Bachelor's degree preferred

Tools

EMR systems

Google Workspace

Job description

Nutrihealth LLC is seeking an Office Manager with a strong background in healthcare administration to lead medical office operations and supervise clinical and front desk staff. You will work with providers and regional leadership to ensure efficient patient flow, adherence to policies, and an exceptional patient experience.

The role emphasizes coaching staff, optimizing workflows, and coordinating scheduling, billing, and reporting while maintaining confidentiality and high professional