Office Manager

CHEMED Health; Lakewood Township (NJ); On-site; USD 70,000 - 90,000; Full time

Job summary

A healthcare organization is seeking an Office Manager to oversee patient access operations in Lakewood Township. The ideal candidate will have at least 3 years of experience in healthcare operations, strong leadership skills, and a commitment to improving patient access and satisfaction. This full-time position involves managing a team, ensuring regulatory compliance, and developing processes to enhance service delivery.

Qualifications

• 3+ years in patient access or healthcare operations, with at least 1 year in leadership.
• Strong knowledge of healthcare regulations, insurance processes, and patient access workflows.
• Demonstrated project execution experience.

Responsibilities

• Oversee the Patient Access team, ensuring high-quality service delivery.
• Develop processes to enhance patient access, including scheduling and registration.
• Monitor access metrics and report on key performance indicators.
• Work with departments to ensure smooth transitions for patients.

Skills

Leadership

Communication

Interpersonal skills

Problem-solving

Detail-oriented

Job description

Overview

The Office Manager will play a critical role in ensuring a seamless patient experience from the point of entry through to service delivery. The ideal candidate will have strong leadership skills, a solid understanding of healthcare operations, and a commitment to patient-centered care.

Responsibilities

• Leadership: Oversee the Patient Access team, providing guidance, training, and support to ensure high-quality service delivery.
• Operations Management: Develop and implement processes and protocols to enhance patient access, including scheduling, registration, and insurance verification.
• Customer Service: Foster a culture of exceptional patient service, addressing any concerns or complaints and ensuring patient satisfaction.
• Data Management: Monitor and analyze access metrics, reporting on key performance indicators to identify areas for improvement.
• Collaboration: Work closely with clinical staff, financial counselors, and other departments to ensure smooth transitions for patients through the healthcare system.
• Compliance: Ensure all operations adhere to regulatory requirements and organizational policies related to patient access and confidentiality.
• Training & Development: Develop training programs for staff to enhance skills related to patient registration, insurance verification, and customer service.
• Patient Outreach: Implement initiatives to improve patient engagement and access to care, including community outreach and education programs.

Qualifications

• 3+ years of experience in patient access, healthcare operations, or a similar role, with at least 1 year in a leadership position.
• Strong knowledge of healthcare regulations, insurance processes, and patient access workflows.
• Demonstrated experience in successfully leading and executing projects.
• Excellent leadership, communication, and interpersonal skills.
• Strong problem-solving and decision-making abilities.
• Detail-oriented, highly organized, and proficient in project management tools and software.

Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Administrative
• Industries: Hospitals and Health Care