Healthcare Office Leader: Patient Experience & Operations

ADP, Inc.; Tampa (FL); On-site; USD 45,000 - 65,000; Full time

Job summary

Ethos Health Group is seeking an Office Coordinator to lead daily administrative and operational functions of our medical office, delivering a superior patient experience through hands-on leadership. You will oversee front desk check-in/out, manage patient flow and appointments, ensure PHI protection, and mentor staff to maintain an organized, compliant, and compassionate office.

This role rewards ownership, teamwork, and problem solving, with opportunities to shape processes and patient care in

Qualifications

• High school diploma or equivalent required.
• Strong organizational and time-management skills.
• Excellent written and verbal communication.
• Attention to detail and accuracy.
• Ability to lead through accountability while maintaining team support.
• Experience in healthcare is a plus.

Responsibilities

• Lead daily administrative and operational functions of the medical office.
• Create an exceptional patient experience and welcome patients.
• Oversee front desk check-in/check-out and patient flow.
• Maintain HIPAA compliance and protect PHI.
• Train and mentor team members.
• Schedule and coordinate patient appointments and testing.
• Maintain accurate patient records in the EHR.
• Monitor supplies and procurement.
• Communicate professionally with attorneys, case managers, and referral partners.

Skills

Organizational skills

Time management

Communication skills

Attention to detail

Customer service

Computer literacy

Leadership through accountability

Education

High school diploma or equivalent

Tools

EHR familiarity

Job description

Ethos Health Group is seeking an Office Coordinator to lead daily administrative and operational functions of our medical office, delivering a superior patient experience through hands-on leadership. You will oversee front desk check-in/out, manage patient flow and appointments, ensure PHI protection, and mentor staff to maintain an organized, compliant, and compassionate office.

This role rewards ownership, teamwork, and problem solving, with opportunities to shape processes and patient care in