Healthcare Office Manager: Operations & Team Leader

Allegheny Health Network; Clairton (Allegheny County); On-site; USD 65,000 - 85,000; Full time

Job summary

Allegheny Health Network is seeking an Operations Manager to oversee the daily operations of one or two physician offices or an ambulatory surgery center. You will supervise staff, hire/train, and ensure compliance with regulatory requirements, while monitoring financial performance and patient satisfaction.

The role requires an Associate’s Degree (or equivalent) and 1–3 years in healthcare settings, with CPPM being preferred. This position is based in the Allegheny Health Network facilities.

Qualifications

• Associate's Degree or equivalent combination of education and/or experience.
• 1-3 years’ experience in a practice/healthcare setting or equivalent combination of education and experience.

Responsibilities

• Manages the day to day operations of the physician practice, including front and back office functions, or ambulatory surgery center.
• Supervises staff, resolves problems and implements approved disciplinary action. Interviews, hires, trains and conducts performance evaluations.
• Manages and monitors key financial and revenue cycle metrics, including staff hours, resource allocation, expense budget, patient volumes, and the revenue cycle process. Provides primary (or secondary) review of reconciliation of monies being collected and deposited.
• Responsible for monitoring patient satisfaction reports, identifying variances from standard, addressing and resolving patient complaints.
• Responsible for quality and performance improvement by monitoring metrics and addressing deficiencies.
• Works collaboratively with physicians, leadership and health professionals to accomplish organization and practice/ambulatory surgery center goals.
• Ensures compliance with all regulatory requirements.
• Performs other duties as assigned or required.

Education

Associate's Degree

Equivalent experience

Job description

Allegheny Health Network is seeking an Operations Manager to oversee the daily operations of one or two physician offices or an ambulatory surgery center. You will supervise staff, hire/train, and ensure compliance with regulatory requirements, while monitoring financial performance and patient satisfaction.

The role requires an Associate’s Degree (or equivalent) and 1–3 years in healthcare settings, with CPPM being preferred. This position is based in the Allegheny Health Network facilities.