Healthcare Office Leader — Admin & Operations

1575 Nantucket Cottage Hospital; Mikas Pond (MA); On-site; USD 55,000 - 80,000; Full time

Job summary

Nantucket Cottage Hospital, part of Mass General Brigham, is seeking an Office Operations Manager to oversee daily operations and support administrative needs of the organization. This role ensures smooth functioning of the office and coordinates with staff and stakeholders.

Responsibilities include staff guidance, procurement, budget monitoring, records management, and process improvements to enhance efficiency and service delivery within the hospital's administrative offices.

Qualifications

• Education Bachelor's Degree Healthcare Management required or Bachelor's Degree Related Field of Study required
• Can this role accept experience in lieu of a degree? Yes
• Experience Medical Office/Hospital/Managed Care Experience 3-5 years required
• Supervisory/Management Experience 2-3 years preferred
• Knowledge, Skills and Abilities - Detailed knowledge and understanding of health care management and business management principles.
• Excellent listening and communication skills both verbal and written. Comfortable communicating with staff as well as patients/clients
• Display strong leadership and communication skills to clearly manage and oversee program staff.
• Strong analysis and problem solving skills.
• Possess process improvement skills that increase productivity, quality and efficiency.
• Strong interpersonal and team building skills.
• Proficient or experience with Excel, Word and other computer programs
• Comfortable with managing Volunteer program
• Comfortable assisting in the management/facilitating of program/services

Responsibilities

• Oversee and manage the day-to-day operations of the office, ensuring efficient workflows, effective resource allocation, and adherence to organizational policies and procedures.
• Provide guidance, support, and supervision to office staff, including administrative assistants, receptionists, and clerical personnel.
• Serve as a central point of contact for internal and external stakeholders, facilitating effective communication and coordination.
• Monitor and manage office supplies, equipment, and inventory.
• Coordinate procurement, maintenance, and repair of office equipment and ensure adequate stock levels are maintained.
• Assist in preparing and managing office budgets, monitoring expenses, and ensuring cost-effective utilization of resources.
• Establish and maintain efficient systems for record-keeping, document management, and filing.

Skills

Communication

Leadership

Analytical thinking

Problem solving

Process improvement

Interpersonal skills

Staff supervision

Budgeting

Education

Bachelor's Degree in Healthcare Management or related field

Tools

Excel

Word

Job description

Nantucket Cottage Hospital, part of Mass General Brigham, is seeking an Office Operations Manager to oversee daily operations and support administrative needs of the organization. This role ensures smooth functioning of the office and coordinates with staff and stakeholders.

Responsibilities include staff guidance, procurement, budget monitoring, records management, and process improvements to enhance efficiency and service delivery within the hospital's administrative offices.