Office Supervisor, Palliative Care - Nantucket

Nantucket Cottage Hospital (NCH); Mikas Pond (MA); On-site; USD 55,000 - 80,000; Full time

Job summary

Nantucket Cottage Hospital seeks an Office Supervisor for Palliative Care to oversee daily office operations and ensure smooth administrative support for the organization.

The role requires strong healthcare management knowledge, leadership abilities, and experience in budgeting and process improvement. Onsite work at 57 Prospect Street with a regular 40-hour week and a focus on efficient office performance.

Qualifications

• Bachelor's degree in Healthcare Management or related field required.
• 3–5 years of medical office or hospital/managed care experience required.
• 2–3 years of supervisory/management experience preferred.

Responsibilities

• Oversee day-to-day operations of the office to ensure efficient workflows.
• Provide guidance and supervision to administrative staff.
• Serve as central point of contact for stakeholders and coordinate communications.
• Monitor office supplies, equipment, and inventory.
• Coordinate procurement, maintenance and repair of equipment.
• Assist in preparing and managing office budgets and expenses.
• Establish and maintain systems for record-keeping and filing.

Skills

Healthcare management

Communication

Leadership

Analytical skills

Process improvement

Teamwork

Microsoft Office

Volunteer management

Education

Bachelor's degree in Healthcare Management

Tools

Excel

Word

Job description

Office Supervisor, Palliative Care - Nantucket

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Site: Nantucket Cottage Hospital

Job Summary

Responsible for overseeing the daily operations and activities within the office environment. Also, responsible for ensuring the smooth functioning of the office and supporting the administrative needs of the organization.

Does this position require Patient Care?
No

Essential Functions

• -Oversee and manage the day-to-day operations of the office, ensuring efficient workflows, effective resource allocation, and adherence to organizational policies and procedures.
• -Provide guidance, support, and supervision to office staff, including administrative assistants, receptionists, and clerical personnel.
• -Serve as a central point of contact for internal and external stakeholders, facilitating effective communication and coordination.
• -Monitor and manage office supplies, equipment, and inventory.
• -Coordinate procurement, maintenance, and repair of office equipment and ensure adequate stock levels are maintained.
• -Assist in preparing and managing office budgets, monitoring expenses, and ensuring cost-effective utilization of resources.
• -Establish and maintain efficient systems for record-keeping, document management, and filing.

Qualifications

Education

Bachelor's Degree Healthcare Management required or Bachelor's Degree Related Field of Study required

Can this role accept experience in lieu of a degree?
Yes

Experience

Medical Office/Hospital/Managed Care Experience 3-5 years required

Supervisory/Management Experience 2-3 years preferred

Knowledge, Skills and Abilities

• - Detailed knowledge and understanding of health care management and business management principles.
• - Excellent listening and communication skills both verbal and written. Comfortable communicating with staff as well as patients/clients
• - Display strong leadership and communication skills to clearly manage and oversee program staff.
• - Strong analysis and problem solving skills.
• - Possess process improvement skills that increase productivity, quality and efficiency.
• - Strong interpersonal and team building skills.

• -Proficient or experience with Excel, Word and other computer programs
• -Comfortable with managing Volunteer program
• -Comfortable assisting in the management/facilitating of program/services

Additional Job Details (if applicable)

Physical Requirements

• Standing Occasionally (3-33%)
• Walking Occasionally (3-33%)
• Sitting Constantly (67-100%)
• Lifting Occasionally (3-33%) 20lbs - 35lbs
• Carrying Occasionally (3-33%) 20lbs - 35lbs
• Pushing Rarely (Less than 2%)
• Pulling Rarely (Less than 2%)
• Climbing Rarely (Less than 2%)
• Balancing Occasionally (3-33%)
• Stooping Occasionally (3-33%)
• Kneeling Rarely (Less than 2%)
• Crouching Rarely (Less than 2%)
• Crawling Rarely (Less than 2%)
• Reaching Occasionally (3-33%)
• Gross Manipulation (Handling) Constantly (67-100%)
• Fine Manipulation (Fingering) Frequently (34-66%)
• Feeling Constantly (67-100%)
• Foot Use Rarely (Less than 2%)
• Vision - Far Constantly (67-100%)
• Vision - Near Constantly (67-100%)
• Talking Constantly (67-100%)
• Hearing Constantly (67-100%)

Remote Type

Onsite

Work Location

57 Prospect Street

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$55,390.40 - $80,485.60/Annual

Grade

6At Mass General Brigham

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement

1575 Nantucket Cottage Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

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