Patient Care Admin Assistant — Medical Support

U.S. Department of Veterans Affairs; Iron Mountain (MI); On-site; USD 32,000 - 52,000; Full time

Job summary

The U.S. Department of Veterans Affairs at the Oscar G. Johnson VA Medical Center seeks a Medical Support Assistant to perform telephone support, mail handling, and document scanning. The role supports patient care and clinic operations in the VA Community Care Department.

This entry-level position may permit referral if educational or licensure requirements are not yet complete, with full performance expectations at GS-5.

Qualifications

• Ability to meet and interact with individuals from diverse backgrounds.
• Knowledge of basic medical terminology to assist patient care.
• Familiarity with office automation and scheduling systems.
• Ability to record messages and follow physician requests accurately.

Responsibilities

• Provide telephone support and handle inquiries related to patient care.
• Scan and route documents; receive and process mail.
• Coordinate information and actions to facilitate patient services.
• Support clerical tasks and maintain administrative records.

Skills

Communication skills

Interpersonal abilities

Telephone systems

Medical terminology

Education

High school diploma or GED

Job description

The U.S. Department of Veterans Affairs at the Oscar G. Johnson VA Medical Center seeks a Medical Support Assistant to perform telephone support, mail handling, and document scanning. The role supports patient care and clinic operations in the VA Community Care Department.

This entry-level position may permit referral if educational or licensure requirements are not yet complete, with full performance expectations at GS-5.