Patient Care & Scheduling Specialist

Veterans Health Administration; Branson (MO); On-site; USD 40,000 - 52,000; Full time

Job summary

Veterans Health Care System of the Ozarks is seeking a Medical Support Assistant for the Branson, Missouri Community Based Outpatient Clinic. The role supports scheduling, patient intake, and coordination of care within the Health Administration Service.

The MSA interacts with patients and staff, reviews records, verifies insurance, and helps ensure timely access to healthcare services in a outpatient setting.

Qualifications

• High school diploma or GED (or equivalent) required.
• Proficient in spoken and written English.
• able to interact with diverse patient populations.

Responsibilities

• Schedule and reschedule patient appointments.
• Interview patients for appointments and collect needed information.
• Refer patients to medical specialty clinics as needed.
• Review and document medical records and insurance information.
• Verify third party insurance and update ICB data.
• Coordinate information and actions related to patient care.

Skills

Interpersonal communication

Medical terminology

Customer service

Phone handling

Education

High school diploma or GED

Tools

Office software

EHR systems

Job description

Veterans Health Care System of the Ozarks is seeking a Medical Support Assistant for the Branson, Missouri Community Based Outpatient Clinic. The role supports scheduling, patient intake, and coordination of care within the Health Administration Service.

The MSA interacts with patients and staff, reviews records, verifies insurance, and helps ensure timely access to healthcare services in a outpatient setting.