Patient Services Front Desk & Scheduling Specialist

AdventHealth; Hendersonville (NC); Sur place; USD 21 000 - 34 000; Plein temps

Avantages offerts par ce poste

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Paid Time Off

403-B retirement plan

Parental leave 4 weeks

Career development

Whole person well-being resources

Mental health resources

Pet benefits

Résumé du poste

AdventHealth in Hendersonville, NC is seeking a full-time Patient Access/Medical Records Support role. The position hours are Mon-Fri 8am-5pm at 1264 Howard Gap Rd, Hendersonville NC 2nd Floor, with duties including facilitating medical record requests and handling patient calls.

Responsibilities cover collecting insurance info, scheduling appointments, obtaining authorizations, collecting payments, and processing referrals to support patient care.

Qualifications

• High School Grad or Equiv [Required]
• 1+ years related experience [Preferred]

Responsabilités

• Facilitates medical record requests accurately and timely. Assists with daily closing procedures.
• Answers the telephone and handles calls in a timely and friendly manner, including appropriate documentation of the call.
• Consistently responds to patient requests in a timely and professional manner. Collects required documents such as insurance cards and photo IDs for encounters.
• Schedules and confirms patient appointments prior to the appointment date to ensure a low no-show rate.
• Obtains appropriate medical records and patient information to support patient care needs and distributes documentation within the AMR accurately and timely. Obtains insurance authorizations and verifies coverage prior to the patient's appointments, notifying the patient of the current status.
• Collects copays, deposits, deductibles, prior balances, coinsurance, and self-pay payments at the time of service per department policy.
• Establishes patient payment plans as required by department policy.
• Processes patient referrals accurately and timely.

Formation

High School Grad or Equiv

Description du poste

AdventHealth in Hendersonville, NC is seeking a full-time Patient Access/Medical Records Support role. The position hours are Mon-Fri 8am-5pm at 1264 Howard Gap Rd, Hendersonville NC 2nd Floor, with duties including facilitating medical record requests and handling patient calls.

Responsibilities cover collecting insurance info, scheduling appointments, obtaining authorizations, collecting payments, and processing referrals to support patient care.