Compassionate Medical Office Assistant – Front Desk

AdventHealth; Hendersonville (TN); On-site; USD 21,000 - 34,000; Full time

Job summary

AdventHealth Hendersonville is hiring for a front desk/medical office support role. Location: Hendersonville, NC; Hours: Mon-Fri, 8am-5pm; Salary range posted: $15.20–$24.32 per hour.

You will greet patients, collect documents, schedule appointments, handle insurance verifications, and support daily closing procedures.

Requires high school diploma or equivalent; 1+ year related experience preferred. This is a faith-based health system committed to compassionate care.

Qualifications

• Education: High School Grad or Equiv is required.
• Work Experience: 1+ years related experience preferred.

Responsibilities

• Facilitates medical record requests accurately and timely.
• Assists with daily closing procedures.
• Other duties as assigned
• Greets and directs patients in a friendly, welcoming, and timely manner.
• Demonstrates knowledge of department policies and procedures to assist patients appropriately.
• Answers the telephone and handles calls in a timely and friendly manner, including appropriate documentation of the call.
• Consistently responds to patient requests in a timely and professional manner.
• Collects required documents such as insurance cards and photo IDs for encounters.
• Schedules and confirms patient appointments prior to the appointment date to ensure a low no-show rate.
• Obtains appropriate medical records and patient information to support patient care needs and distributes documentation within the AMR accurately and timely.
• Obtains insurance authorizations and verifies coverage prior to the patient's appointments, notifying the patient of the current status.
• Collects copays, deposits, deductibles, prior balances, coinsurance, and self-pay payments at the time of service per department policy.
• Establishes patient payment plans as required by department policy.
• Processes patient referrals accurately and timely.

Education

High School Grad or Equiv

Job description

AdventHealth Hendersonville is hiring for a front desk/medical office support role. Location: Hendersonville, NC; Hours: Mon-Fri, 8am-5pm; Salary range posted: $15.20–$24.32 per hour.

You will greet patients, collect documents, schedule appointments, handle insurance verifications, and support daily closing procedures.

Requires high school diploma or equivalent; 1+ year related experience preferred. This is a faith-based health system committed to compassionate care.