Healthcare Member Services Rep - No Nights or Weekends

Hornet Staffing, Inc, a GEE Group company; Irving (TX); Vor Ort; USD 32.000 - 42.000; Vollzeit

Zusammenfassung

Hornet Staffing, Inc., a GEE Group company, is hiring a Healthcare Customer Service / Member Service Representative in Irving, TX. This full-time role offers daytime hours with no nights or weekends and supports members, providers, and brokers with benefit and claims inquiries.

You will verify eligibility, navigate portals, document interactions accurately, and strive for first-call resolution. Candidates need at least 2 years of customer service experience and a high school diploma or GED.

Qualifikationen

• Minimum 2+ years of customer service experience.
• Experience in healthcare insurance, call center, or high-volume inbound calls.
• Strong communication and problem-solving skills.
• High School Diploma or GED required.

Aufgaben

• Assist members, providers, and brokers.
• Answer benefit and claims-related inquiries.
• Support portal access and navigation.
• Verify eligibility and review member accounts.
• Document interactions accurately.
• Deliver first-call resolution whenever possible.

Kenntnisse

Customer service

Communication

Problem solving

Call center

Ausbildung

High School Diploma/GED

Jobbeschreibung

Hornet Staffing, Inc., a GEE Group company, is hiring a Healthcare Customer Service / Member Service Representative in Irving, TX. This full-time role offers daytime hours with no nights or weekends and supports members, providers, and brokers with benefit and claims inquiries.

You will verify eligibility, navigate portals, document interactions accurately, and strive for first-call resolution. Candidates need at least 2 years of customer service experience and a high school diploma or GED.