Healthcare Member Support Specialist - Flexible Hours

CommunityCare HMO Inc.; Tulsa (OK); On-site; USD 35,000 - 50,000; Full time

Job summary

A health insurance provider is seeking a Customer Service Representative to handle membership-related inquiries and complaints. The ideal candidate will possess strong communication and problem-solving skills, be customer-focused, and able to work under pressure. Responsibilities include addressing member inquiries, resolving issues, and providing interpretation services. Qualifications include a high school diploma and at least one year of customer service experience. The position requires flexibility for variable hours, including weekends and evenings.

Qualifications

• Exceptional telephone manner and customer service skills.
• Ability to work under stress while meeting production and quality standards.
• Flexibility and ability to adapt to change.

Responsibilities

• Process inquiries related to customer benefits and eligibility.
• Resolve escalated customer issues from members or providers.
• Provide interpretation services via contracted language line.

Skills

Customer service skills

Active listening

Verbal communication skills

Conflict resolution

Time management

Education

High school diploma or equivalent

1-year customer service experience

Tools

Microsoft Office

Job description

A health insurance provider is seeking a Customer Service Representative to handle membership-related inquiries and complaints. The ideal candidate will possess strong communication and problem-solving skills, be customer-focused, and able to work under pressure. Responsibilities include addressing member inquiries, resolving issues, and providing interpretation services. Qualifications include a high school diploma and at least one year of customer service experience. The position requires flexibility for variable hours, including weekends and evenings.