Healthcare Member Service

Hornet Staffing, Inc, a GEE Group company; Irving (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Hornet Staffing, Inc., a GEE Group company, is hiring a Healthcare Customer Service / Member Service Representative in Irving, TX. This full-time role offers daytime hours with no nights or weekends and supports members, providers, and brokers with benefit and claims inquiries.

You will verify eligibility, navigate portals, document interactions accurately, and strive for first-call resolution. Candidates need at least 2 years of customer service experience and a high school diploma or GED.

Qualifications

• Minimum 2+ years of customer service experience.
• Experience in healthcare insurance, call center, or high-volume inbound calls.
• Strong communication and problem-solving skills.
• High School Diploma or GED required.

Responsibilities

• Assist members, providers, and brokers.
• Answer benefit and claims-related inquiries.
• Support portal access and navigation.
• Verify eligibility and review member accounts.
• Document interactions accurately.
• Deliver first-call resolution whenever possible.

Skills

Customer service

Communication

Problem solving

Call center

Education

High School Diploma/GED

Job description

Now Hiring: Healthcare Customer Service /Member Service Representative

Full-Time | No Nights or Weekends

• 2+ years of Customer Service experience
• Healthcare Insurance, Call Center, or High-Volume Inbound Calls experience
• Strong communication and problem-solving skills
• High School Diploma/GED required
• Assist members, providers, and brokers
• Answer benefit and claims-related inquiries
• Support portal access and navigation
• Verify eligibility and review member accounts
• Document interactions accurately
• Deliver first-call resolution whenever possible

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