Onsite Healthcare IT Support Technician II

Lehigh Valley Hospital; Allentown (Lehigh County); On-site; USD 45,000 - 65,000; Full time

Job summary

Lehigh Valley Health Network in Allentown is seeking a responsive IT Support Technician to deliver desktop helpdesk and deployment services in clinical, academic, and corporate settings. You will troubleshoot escalated issues, deploy software, maintain the knowledge base, and train junior technicians while communicating clearly with end users to ensure satisfaction.

The role supports day-shift operations in a hospital environment, with onsite responsibilities at Lehigh Valley Hospital—Cedar

Qualifications

• High School Diploma or GED required.
• At least 3 years of related IT support experience.
• Experience with ticketing systems (e.g., ServiceNow) and documenting workflows.
• Familiar with Citrix VDI and basic network protocols.
• Strong interpersonal and communication skills for end-user support.

Responsibilities

• Resolve escalated desktop, application, and connectivity issues.
• Perform software deployments, updates, and patching.
• Document solutions and contribute to the IT knowledge base.
• Provide training and guidance to junior technicians
• Communicate effectively with end-users to ensure clarity and satisfaction

Skills

Interpersonal skills

Ticketing systems

ServiceNow

Citrix VDI

Network basics

Education

High School Diploma/GED

Tools

ServiceNow

Citrix VDI

Job description

Lehigh Valley Health Network in Allentown is seeking a responsive IT Support Technician to deliver desktop helpdesk and deployment services in clinical, academic, and corporate settings. You will troubleshoot escalated issues, deploy software, maintain the knowledge base, and train junior technicians while communicating clearly with end users to ensure satisfaction.

The role supports day-shift operations in a hospital environment, with onsite responsibilities at Lehigh Valley Hospital—Cedar