Healthcare IT Help Desk: First-Line Support

Revel Staffing; Pittsburgh (Allegheny County); On-site; USD 40,000 - 60,000; Full time

Job summary

Revel Staffing is seeking an IT Help Desk Specialist to provide day-to-day technical support in a healthcare environment. This role supports clinical and administrative staff with account access, EMR/EHR systems, healthcare applications, email, VPN, and basic hardware/software troubleshooting.

The ideal candidate will have strong customer service skills, clear communication, and the ability to assist users with varying technical skills, while maintaining HIPAA confidentiality.

Qualifications

• High school diploma or GED is required.
• HIPAA compliance training or credential is required.
• 1+ year of IT help desk or related experience preferred.
• Basic understanding of Windows, email, user accounts, VPN, and common business apps.
• Strong verbal and written communication skills.
• Customer-focused mindset with professionalism under pressure.
• Ability to document support activity accurately.

Responsibilities

• Respond to inbound help desk calls, tickets, and emails from staff.
• Provide first-level technical support for common IT issues (password resets, EMR/EHR access, VPN, email, software/hardware issues).
• Follow procedures and knowledge base articles to troubleshoot issues.
• Document incidents, steps taken, and resolutions in the ticketing system.
• Escalate complex issues to higher-level support as needed.
• Provide patient, professional support to users of all technical levels.
• Assist with account setup and access changes as needed.
• Support peak periods, system updates, and special projects.
• Maintain confidentiality per HIPAA and company policies.

Skills

Customer service

Verbal and written communication

Attention to detail

Discretion

Education

High school diploma or GED

Associate degree in IT/CS (preferred)

Tools

EMR/EHR systems

Ticketing systems

Remote support tools

Job description

Revel Staffing is seeking an IT Help Desk Specialist to provide day-to-day technical support in a healthcare environment. This role supports clinical and administrative staff with account access, EMR/EHR systems, healthcare applications, email, VPN, and basic hardware/software troubleshooting.

The ideal candidate will have strong customer service skills, clear communication, and the ability to assist users with varying technical skills, while maintaining HIPAA confidentiality.