IT Support Specialist - On-Site, Healthcare Tech

Heritage Behavioral Health Center- HBHC; Decatur (IL); On-site; USD 33,062 - 42,705; Full time

Job summary

Heritage Behavioral Health Center – Decatur, IL is seeking a full-time Information Technology Specialist to join our IT team. You will be the first point of contact for staff with technical issues, resolving help desk requests and supporting hardware and software across the organization.

The role emphasizes problem-solving, clear communication, and dependable technology operations in a healthcare setting, with opportunities to grow technical skills and contribute to patient care.

Qualifications

• High school diploma or equivalent.
• 2+ years IT support experience (healthcare preferred) or 3+ years clinical experience with strong technical skills.
• Experience with Microsoft Office products, Microsoft Entra ID, and Microsoft Intune.
• Certifications (CompTIA A+, Network+, M365, CHTS) a plus.

Responsibilities

• Serve as the primary support contact for staff with computers, software, networking, and related technologies.
• Answer, prioritize, and resolve help desk requests in a timely and professional manner.
• Document problems, steps taken, troubleshooting results, and resolutions.
• Train new staff on technology systems and assist with system implementations and upgrades.

Skills

Strong communication

Detail oriented

Time management

Customer-focused

Self-motivated

Team player

Education

High School Diploma or Equivalent

Tools

Microsoft Office

Microsoft Entra ID

Microsoft Intune

Job description

Heritage Behavioral Health Center – Decatur, IL is seeking a full-time Information Technology Specialist to join our IT team. You will be the first point of contact for staff with technical issues, resolving help desk requests and supporting hardware and software across the organization.

The role emphasizes problem-solving, clear communication, and dependable technology operations in a healthcare setting, with opportunities to grow technical skills and contribute to patient care.