Healthcare IT Support Specialist (On-Site)

Heritage Behavioral Health Center, Inc.; Decatur (IL); On-site; USD 33,062 - 42,705; Full time

Job summary

Heritage Behavioral Health Center in Decatur, IL is seeking a full-time Information Technology Specialist to join our on-site IT team. You will be the first point of contact for staff with technical issues, diagnosing and resolving help desk requests, and maintaining hardware and software systems to ensure smooth operations.

The ideal candidate has 2+ years of IT support experience (healthcare preferred) or 3+ years of clinical experience with strong technical skills, plus familiarity with

Qualifications

• High school diploma or equivalent (required).
• 2+ years IT support experience (healthcare preferred) or 3+ years clinical experience with strong technical skills.
• Experience with Microsoft Office products, Microsoft Entra ID, and Microsoft Intune.
• Hands-on experience with help desk functions, troubleshooting, or user support is desirable.
• Valid driver’s license, reliable transportation, and proof of automobile insurance required.

Responsibilities

• Serve as the primary support contact for staff experiencing issues with computers, software, networking, telephones, and other related technologies.
• Answer, evaluate, prioritize, and resolve help desk requests in a timely and professional manner.
• Document all reported problems, steps taken, troubleshooting results, and final resolutions.
• Install software, updates, and patches on agency computers.
• Maintain accurate documentation of software licensing, installations, and troubleshooting activities.
• Arrange vendor maintenance or escalation as needed.
• Support data security and compliance (HIPAA, 42 CFR Part 2).
• Maintain clear documentation and coordinate with IT vendors.
• Train new staff on technology systems, software applications, and network access.
• Assist with new system implementations and upgrades.

Skills

Communication skills

Time management

Prioritization

Customer-focused

Education

High school diploma

Tools

Microsoft Office

Microsoft Intune

Entra ID

Job description

Heritage Behavioral Health Center in Decatur, IL is seeking a full-time Information Technology Specialist to join our on-site IT team. You will be the first point of contact for staff with technical issues, diagnosing and resolving help desk requests, and maintaining hardware and software systems to ensure smooth operations.

The ideal candidate has 2+ years of IT support experience (healthcare preferred) or 3+ years of clinical experience with strong technical skills, plus familiarity with