Healthcare IT Systems Support Coordinator

Concordance Healthcare Solutions LLC; Tiffin (OH); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Dental insurance

Vision insurance

Paid vacation

Paid sick leave

401K retirement plan

Job summary

Concordance Healthcare Solutions LLC in Tiffin, OH is seeking a Systems Support Coordinator to install and configure computer systems, diagnose hardware and software faults, and provide frontline troubleshooting.

You will support staff and clients by guiding them through issues, set up user accounts, manage cases, and coordinate with software developers as needed. Travel may be required; excellent problem-solving and customer-focused teamwork are essential.

Qualifications

• Associate's Degree in Systems Software or related field or equivalent experience.
• Ability to think logically and understand how software/OS work.
• Strong listening and questioning skills to identify problems and explain solutions.
• Ability to work well in a team and prioritize workload.
• Pre-employment background check and drug screening required.

Responsibilities

• Install and configure computer hardware operating systems and applications.
• Diagnose and troubleshoot computer and network problems to resolve hardware/software faults.
• Guide staff or clients through steps to set up systems or resolve issues, face-to-face or over the phone.
• Set up new user accounts, profiles, and password management.
• Prioritize and manage multiple open cases concurrently.
• Communicate with customers and software developers as needed.
• Travel may be required.
• Other duties as assigned.

Skills

Customer focus

Problem solving

Teamwork

Communication

Attention to detail

Prioritization

Logical thinking

Memory for software/hardware

Education

Associate's Degree in Systems Software or related field

Job description

Concordance Healthcare Solutions LLC in Tiffin, OH is seeking a Systems Support Coordinator to install and configure computer systems, diagnose hardware and software faults, and provide frontline troubleshooting.

You will support staff and clients by guiding them through issues, set up user accounts, manage cases, and coordinate with software developers as needed. Travel may be required; excellent problem-solving and customer-focused teamwork are essential.