Advanced Healthcare Customer Success & Inventory Analyst

Concordance Healthcare Solutions; United States; Hybrid; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Dental insurance

Vision insurance

Paid vacation

401K retirement plan

Short & long term disability

Job summary

Concordance Healthcare Solutions, LLC is seeking an Advanced Customer Service Specialist for our Tiffin, OH location. The role focuses on advanced analytical customer service for stockless accounts, optimizing inventory, and ensuring 99%+ fill rate while coordinating with internal teams.

The ideal candidate has an Associate’s Degree or 3+ years in customer service, strong Excel/Word skills with AS 400 familiarity, and a proactive, detail-oriented mindset.

Qualifications

• Associate’s Degree or 3 years’ experience in customer service or related field.
• Must have strong computer skills, including Excel and Word; AS 400 is a plus.
• Typing and data entry skills required.
• High energy, positive attitude and customer service oriented.
• Excellent communication skills, and forward thinking.
• Detail oriented with analytical abilities; able to multi-task.
• Related work experience or medical product knowledge beneficial.
• May have hybrid work options (in office part of week and remote part).
• Pre-employment background check and drug screening required.

Responsibilities

• Provide general customer service for commercial hospitals: pricing, quotes, orders/returns, and website help.
• Liaise between operations and customers to resolve order issues.
• Communicate stocking levels, item usage, and product changes with customers.
• Resolve backorders, shortages, and related reports; monitor inventory.
• Process order changes and maintain customer files; notify appropriate teams.
• Address missed shipments and backorder fulfillment; report outcomes.
• Suggest substitutions with outside sales and manufacturers; support client reviews.

Skills

Customer service

Excel

Word

AS/400

Data entry

Attention to detail

Communication skills

Multitasking

Education

Associate’s Degree

3+ years experience in customer service

Tools

AS 400

Excel

Word

Job description

Concordance Healthcare Solutions, LLC is seeking an Advanced Customer Service Specialist for our Tiffin, OH location. The role focuses on advanced analytical customer service for stockless accounts, optimizing inventory, and ensuring 99%+ fill rate while coordinating with internal teams.

The ideal candidate has an Associate’s Degree or 3+ years in customer service, strong Excel/Word skills with AS 400 familiarity, and a proactive, detail-oriented mindset.