Systems Support Coordinator

Concordance Healthcare Solutions LLC; Tiffin (OH); Sur place; USD 42 000 - 54 000; Plein temps

Avantages offerts par ce poste

Health insurance

Life insurance

Dental insurance

Vision insurance

Paid vacation

Paid sick leave

401K retirement plan

Résumé du poste

Concordance Healthcare Solutions LLC in Tiffin, OH is seeking a Systems Support Coordinator to install and configure computer systems, diagnose hardware and software faults, and provide frontline troubleshooting.

You will support staff and clients by guiding them through issues, set up user accounts, manage cases, and coordinate with software developers as needed. Travel may be required; excellent problem-solving and customer-focused teamwork are essential.

Qualifications

• Associate's Degree in Systems Software or related field or equivalent experience.
• Ability to think logically and understand how software/OS work.
• Strong listening and questioning skills to identify problems and explain solutions.
• Ability to work well in a team and prioritize workload.
• Pre-employment background check and drug screening required.

Responsabilités

• Install and configure computer hardware operating systems and applications.
• Diagnose and troubleshoot computer and network problems to resolve hardware/software faults.
• Guide staff or clients through steps to set up systems or resolve issues, face-to-face or over the phone.
• Set up new user accounts, profiles, and password management.
• Prioritize and manage multiple open cases concurrently.
• Communicate with customers and software developers as needed.
• Travel may be required.
• Other duties as assigned.

Connaissances

Customer focus

Problem solving

Teamwork

Communication

Attention to detail

Prioritization

Logical thinking

Memory for software/hardware

Formation

Associate's Degree in Systems Software or related field

Description du poste

At Concordance Healthcare Solutions, we believe that each team member makes a difference in driving our purpose of positively impacting lives forward. Concordance is committed to our guiding principles of financial stewardship, accountability, forward thinking, aligned relationships and an inclusive culture. This is done through maintaining an unwavering amount of respect and commitment with our employees and customers, being authentic to who we are and operating with the highest levels of integrity. Through our dedicated staff of over 750 employees, working in strategically-located distribution centers across the country, we offer dynamic supply chain solutions to the entire healthcare continuum.

We have a job opening and exciting opportunity for a full time Systems Support Coordinator in our Tiffin, OH location. The primary role of a Systems Support Coordinator is installing and configuring computer systems, diagnosing hardware, software faults, solve technical and application problems. This position will work within first-line or second-line support and must understand how information systems are used as applying technical knowledge related to computer hardware or software.

Essential Functions:

• Install and configure computer hardware operating systems and applications.
• Diagnose/troubleshoot computers and network problems to solve hardware/software faults and repair accordingly.
• Talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues.
• Set up new users' accounts, profiles, workstations and deal with password issues.
• Prioritize and manage many open cases at one time.
• Communicate with customers and other professionals, such as software developers.
• Travel may be required.
• Other duties as assigned.

What You Will Need to be Successful:

• Associate's Degree in Systems Software or related field, or equivalent combination of education and experience.
• The ability to think logically.
• A good memory of how software and operating systems work.
• Excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution.
• The ability to work well in a team.
• Problem solving skills.
• A strong customer focus.
• The ability to prioritize your workload.
• Attention to detail.
• Successfully pass of a pre-employment (post offer) background check and drug screening.

Work Location:

• This role is located in Tiffin, OH.

We offer great benefits and competitive pay!

• Health, Life, Dental, Vision Insurance
• Paid Vacation and Paid Sick Leave, Paid Holiday
• 401K Retirement Plan - Company match
• Company paid Short Term & Long Term Disability

Concordance Healthcare Solutions, LLC is committed to being the most respected, innovative, national, multi-market healthcare solutions company earning the highest level of trust by operating with integrity, unwavering commitment and exceptional service through our culture of excellence. Through our dedicated staff of over 750 employees, working in strategically-located distribution centers across the country, we offer dynamic supply chain solutions to the entire healthcare continuum.

Concordance Healthcare Solutions is proud to provide Equal Employment Opportunities to all individuals for employment and prohibits any kind of discrimination on the basis of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, or any other characteristic protected by federal, state or local laws.

Consistent with the Americans with Disabilities Act, our organization is committed to providing reasonable accommodation to qualified applicants and employees as requested. If reasonable accommodation is necessary for the interview process, please contact [e-mail].

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.