Systems Support Coordinator

Concordance Healthcare Solutions, LLC; Tiffin (IA); Sur place; USD 28 000 - 39 000; Plein temps

Avantages offerts par ce poste

Paid Vacation and Paid Sick Leave

401K Retirement Plan – Company match

Company paid Short Term & Long Term DI

Disability coverage

Résumé du poste

Concordance Healthcare Solutions, LLC in Tiffin, OH is seeking a Systems Support Coordinator to install and configure computer systems, diagnose hardware and software faults, and resolve technical issues. This role will provide first- and second-line support and support staff in a healthcare distribution environment.

You will need an Associate's Degree in Systems Software or related field, strong logical thinking, good memory of software/OS, and solid communication to work with clients and

Qualifications

• Associate's Degree requirement as stated.
• Ability to think logically and diagnose issues.
• Strong communication and interpersonal skills.

Responsabilités

• Install and configure computer hardware operating systems and applications.
• Diagnose/troubleshoot computers and network problems to solve hardware/software faults and repair accordingly.
• Talk staff or clients through setup and issue resolution, face-to-face or over the phone.
• Set up new users’ accounts, profiles, workstation and password management.
• Prioritize and manage many open cases at one time.
• Communicate with customers and software developers.
• Travel may be required.
• Other duties as assigned.

Connaissances

Logical thinking

Problem solving

Excellent listening

Client interaction

Teamwork

Prioritization

Clear communication

Formation

Associate's Degree in Systems Software or related field

Description du poste

AtConcordance Healthcare Solutions, we believe that each team member makes a difference in driving our purpose of positively impacting lives forward. Concordance is committed to our guiding principles of financial stewardship, accountability, forward thinking, aligned relationships and an inclusive culture. This is done through maintaining an unwavering amount of respect and commitment with our employees and customers, being authentic to who we are and operating with the highest levels of integrity. Through our dedicated staff of over 750 employees, working in strategically-located distribution centers across the country, we offer dynamic supply chain solutions to the entire healthcare continuum.

We have a job opening and exciting opportunity for a full timeSystems Support Coordinator in our Tiffin, OH location. The primary role of aSystems Support Coordinator is installing and configuring computer systems, diagnosing hardware, software faults, solve technical and application problems. This position will work within first-line or second-line support and must understand how information systems are used as applying technical knowledge related to computer hardware or software.

Essential Functions

• Install and configure computer hardware operating systems and applications.
• Diagnose/troubleshoot computers and network problems to solve hardware/software faults and repair accordingly.
• Talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues.
• Set up new users’ accounts, profiles, workstations and deal with password issues.
• Prioritize and manage many open cases at one time.
• Communicate with customers and other professionals, such as software developers.
• Travel may be required.
• Other duties as assigned.

What You Will Need to be Successful

• Associate's Degree in Systems Software or related field, or equivalent combination of education and experience.
• The ability to think logically.
• A good memory of how software and operating systems work.
• Excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution.
• The ability to work well in a team.
• The ability to prioritize your workload.
• Successfully pass of a pre-employment (post offer) background check and drug screening.

Work Location

• This role is located inTiffin, OH.

We offer great benefits and competitive pay!

• Paid Vacation and Paid Sick Leave, Paid Holiday
• 401K Retirement Plan – Company match
• Company paid Short Term & Long Term Disability

Concordance Healthcare Solutions, LLC is committed to being the most respected, innovative, national, multi-market healthcare solutions company earning the highest level of trust by operating with integrity, unwavering commitment and exceptional service through our culture of excellence.Through our dedicated staff of over 750 employees, working in strategically-located distribution centers across the country, we offer dynamic supply chain solutions to the entire healthcare continuum.

Concordance Healthcare Solutions is proud to provide Equal Employment Opportunities to all individuals for employment and prohibits any kind of discrimination on the basis of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, or any other characteristic protected by federal, state or local laws.

Consistent with the Americans with Disabilities Act, our organization is committed to providing reasonable accommodation to qualified applicants and employees as requested. If reasonable accommodation is necessary for the interview process, please contact [e-mail].

Position will remain open until filled.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.