IT Systems Support Specialist — Problem Solver

Concordance Healthcare Solutions, LLC; Tiffin (IA); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Paid Vacation and Paid Sick Leave

401K Retirement Plan – Company match

Company paid Short Term & Long Term DI

Disability coverage

Job summary

Concordance Healthcare Solutions, LLC in Tiffin, OH is seeking a Systems Support Coordinator to install and configure computer systems, diagnose hardware and software faults, and resolve technical issues. This role will provide first- and second-line support and support staff in a healthcare distribution environment.

You will need an Associate's Degree in Systems Software or related field, strong logical thinking, good memory of software/OS, and solid communication to work with clients and

Qualifications

• Associate's Degree requirement as stated.
• Ability to think logically and diagnose issues.
• Strong communication and interpersonal skills.

Responsibilities

• Install and configure computer hardware operating systems and applications.
• Diagnose/troubleshoot computers and network problems to solve hardware/software faults and repair accordingly.
• Talk staff or clients through setup and issue resolution, face-to-face or over the phone.
• Set up new users’ accounts, profiles, workstation and password management.
• Prioritize and manage many open cases at one time.
• Communicate with customers and software developers.
• Travel may be required.
• Other duties as assigned.

Skills

Logical thinking

Problem solving

Excellent listening

Client interaction

Teamwork

Prioritization

Clear communication

Education

Associate's Degree in Systems Software or related field

Job description

Concordance Healthcare Solutions, LLC in Tiffin, OH is seeking a Systems Support Coordinator to install and configure computer systems, diagnose hardware and software faults, and resolve technical issues. This role will provide first- and second-line support and support staff in a healthcare distribution environment.

You will need an Associate's Degree in Systems Software or related field, strong logical thinking, good memory of software/OS, and solid communication to work with clients and