Healthcare IT Support Technician — On-Site, Windows & AD

FastMed Urgent Care; Durham, Northern (NC, KY); Hybrid; USD 52,000 - 76,000; Full time

Job summary

FastMed Urgent Care is seeking an IT Support Technician in Durham, NC to serve as the first point of contact for incidents and user requests. You will diagnose, resolve, and escalate issues following documented processes.

Support hours are 7am-5pm with after-hours on-call rotation; on-site presence in Durham is required. The role requires strong problem-solving, effective communication, and familiarity with Active Directory, Citrix, networking basics, and HIPAA compliance.

Qualifications

• Strong analytical and problem-solving abilities.
• Effective reading, writing, and verbal communication skills.
• Able to work with minimal supervision.
• Calm and responsive under pressure.
• Familiarity with Cyber Security best practices and HIPAA compliance.
• Knowledge of the healthcare industry.

Responsibilities

• Provides technical support to all AvanceCare and FastMed personnel.
• Triage, resolve, document and close or elevate all support desk tickets.
• Identifies and escalates situations requiring urgent attention.
• Image, configure and set up new user laptops and desktops.
• Maintain IT asset inventory.
• Troubleshoot client laptops, desktops, printers, and basic network connectivity problems.
• Administers and manages all software and hardware to support daily operations.
• Creates all new Avance Care employee accounts for Active Directory, Exchange Mailboxes, Distribution lists and other back-office systems.
• Participates in projects and team initiatives as needed.
• Communicates standards for appropriate use of technology to personnel.
• Provides excellence in customer service.
• Supports and contributes to the organization's mission, goals and values.
• Occasional travel to multiple AvanceCare and FastMed locations as needed.

Skills

Active Directory

Citrix

Networking basics

Cyber security

HIPAA compliance

Customer service

Problem solving

Communication

On-site support

Healthcare knowledge

Job description

FastMed Urgent Care is seeking an IT Support Technician in Durham, NC to serve as the first point of contact for incidents and user requests. You will diagnose, resolve, and escalate issues following documented processes.

Support hours are 7am-5pm with after-hours on-call rotation; on-site presence in Durham is required. The role requires strong problem-solving, effective communication, and familiarity with Active Directory, Citrix, networking basics, and HIPAA compliance.