Healthcare IT Support Technician (Level 1)

Mercy Co; Springfield (MO); On-site; USD 40,000 - 60,000; Full time

Job summary

Mercy is hiring a Service Center Technician to provide Level 1 support for Mercy-owned desktop hardware, peripherals, and network equipment. You will address customer requests, resolve technical problems, and maintain a reliable desktop computing environment.

Required: Associate degree or equivalent IT experience; strong communication skills; familiarity with SCCM, Active Directory, Windows, Office, security basics, and scripting. Local travel and after-hours work may be needed.

Qualifications

• Associates degree or equivalent IT experience.
• Experience in healthcare IT is a plus.
• Strong communication and customer-service mindset.

Responsibilities

• Provide Level 1 support for desktop hardware, software, and peripherals.
• Handle asset and inventory management and routine audits.
• Resolve customer technical problems and respond to questions promptly.
• Support network equipment administration as needed.

Skills

SCCM

Active Directory

Windows OS

Office Products

Security basics

Scripting

Hardware troubleshooting

Networking basics

Communication skills

Teamwork

Troubleshooting

Time management

Education

Associate degree in IT or related field

Bachelor's degree in CS/IS (preferred)

Tools

Problem management systems

Network monitoring tools

IT asset management

Remote support tools

Job description

Mercy is hiring a Service Center Technician to provide Level 1 support for Mercy-owned desktop hardware, peripherals, and network equipment. You will address customer requests, resolve technical problems, and maintain a reliable desktop computing environment.

Required: Associate degree or equivalent IT experience; strong communication skills; familiarity with SCCM, Active Directory, Windows, Office, security basics, and scripting. Local travel and after-hours work may be needed.