Healthcare IT Support Technician EHR & End-User Tech

Damian Family Care Centers, Inc.; New York (NY); Vor Ort; USD 63.000 - 67.000; Vollzeit

Zusammenfassung

Damian Family Care Centers, Inc. is hiring an IT Technician I to deliver frontline end-user support across our healthcare organization. You will diagnose hardware and software issues, assist with deployments, and ensure the security and reliability of patient data and systems.

Responsibilities include handling tickets, maintaining equipment inventories, and supporting EHR platforms. The role requires strong communication, teamwork, and HIPAA awareness in a multi-site, patient-focused environment.

Qualifikationen

• Minimum two years IT support or similar experience.
• Experience supporting healthcare IT or EHR systems is preferred.
• CompTIA A+ certification or equivalent.
• Strong troubleshooting skills and ability to explain technical information clearly.

Aufgaben

• Provide frontline IT support via in-person, phone, email, and remote tools.
• Troubleshoot hardware, software, and network issues to resolution.
• Maintain accurate inventory and documentation of IT assets.
• Assist with system upgrades, deployments, and security updates.
• Support EHR and clinical/administrative technology platforms.

Kenntnisse

End-user support

Troubleshooting

Communication

Security awareness

Ausbildung

Two years IT support experience

CompTIA A+ certification

Tools

Microsoft 365

Ticketing systems

Jobbeschreibung

Damian Family Care Centers, Inc. is hiring an IT Technician I to deliver frontline end-user support across our healthcare organization. You will diagnose hardware and software issues, assist with deployments, and ensure the security and reliability of patient data and systems.

Responsibilities include handling tickets, maintaining equipment inventories, and supporting EHR platforms. The role requires strong communication, teamwork, and HIPAA awareness in a multi-site, patient-focused environment.