Healthcare IT Technician II — 365 & End-User Support

Three-Oaks-Hospice; Dallas (TX); On-site; USD 55,000 - 90,000; Full time

Job summary

Three Oaks Hospice seeks an IT Technician II to provide advanced IT support and day-to-day systems administration across 40+ locations. The role focuses on identity and access in Microsoft Entra ID, endpoint management, telephony, and HIPAA-compliant operations for clinical and administrative staff.

Responsibilities include managing Exchange Online, Teams, mobile devices via MobileIron, and the 8x8 phone system, with remote support and strong emphasis on change control and security.

Qualifications

• Bachelor’s degree or an equivalent combo of education and experience.
• 3-5 years of IT or Desktop Support experience.
• Practical knowledge of hardware, software (Office 365, Acrobat), OS (Win10, macOS), networks, and IT security.
• Willingness to travel up to 10% of the time to market locations.
• Excellent customer service, communication, and documentation skills.
• Patient and consultative approach with staff and vendors.

Responsibilities

• Administer full user lifecycle in Microsoft 365 tenant per onboarding/offboarding SOPs.
• Manage Microsoft Entra ID objects, groups, licenses, and RBAC.
• Configure MFA and Conditional Access; ensure exclusions are removed on ticket closure.
• Administer Exchange Online mailboxes, shared mailboxes, and distribution lists.
• Administer Microsoft Teams provisioning, policy, and voice configuration.
• Manage endpoint fleet via NinjaOne: patch policy, deployment, remediation, and reports.
• Image, configure, deploy, and decommission devices; maintain asset records.
• Oversee Windows 11 readiness, upgrades, and progress reporting.
• Administer mobile devices in MobileIron: enrollment, compliance, app distribution, wipe.
• Provide remote support via NinjaOne Remote, Splashtop, TeamViewer.
• Maintain DNS, DHCP, file/print services, and certificate lifecycle.
• Perform routine server administration: patching, health monitoring, maintenance windows.
• Track licensing, renewals, and utilization; report capacity/costs to IT Director.
• Support Azure resources and storage accounting for reporting/export.
• Troubleshoot Sophos firewalls/Central: VPN, web filtering, site connectivity.
• Resolve LAN/WAN/ISP issues with carriers and vendors.
• Gather evidence for HIPAA risk assessments and audits.
• Follow Change Management process for production changes.
• Administer 8x8 Phone System: provisioning, extensions, routing, voicemail, auto-attendants.
• Maintain call flow documentation and number inventory across affiliates.
• Provide end-user support for HCHB and PointCare with liaison coordination.
• Own escalated ConnectWise PSA tickets through resolution.

Skills

Customer service

Communication

Documentation

Travel readiness

Education

Bachelor’s degree or equivalent

Tools

NinjaOne

MobileIron

8x8 Phone System

ConnectWise PSA

Sophos Central

Job description

Three Oaks Hospice seeks an IT Technician II to provide advanced IT support and day-to-day systems administration across 40+ locations. The role focuses on identity and access in Microsoft Entra ID, endpoint management, telephony, and HIPAA-compliant operations for clinical and administrative staff.

Responsibilities include managing Exchange Online, Teams, mobile devices via MobileIron, and the 8x8 phone system, with remote support and strong emphasis on change control and security.