Field IT Support Technician I — Clinics & EMR

Central Health; Austin (TX); Sur place; USD 45 000 - 60 000; Plein temps

Résumé du poste

Central Health is seeking a User Support Field Technician I to serve as a liaison between the User Support team and customers at assigned sites, clinics, and locations. You will oversee and monitor all issues, requests, and project work related to workstations, peripherals, hardware, and EMR/EPM, with daily onsite visits and responsive phone/email support.

You will troubleshoot and resolve issues, deploy and maintain hardware, assist with Active Directory and end-user software, and provide

Qualifications

• Associates Degree (higher degree accepted) or 4 years of practical computer hardware maintenance experience in lieu of education
• 2 years of practical computer hardware maintenance experience
• Comptia A+ Certification required

Responsabilités

• Act as liaison between the User Support team and the customer for assigned sites/clinics/locations and oversee/monitor all issues, requests, and project work specific to assigned sites/locations
• Maintain a direct relationship with leadership and users of assigned sites/clinics/locations and check-in daily through site visits, phone calls, emails, and ticket responses
• Identify, research, and resolve escalated support tickets using User Support tools and processes, including general support and EMR/EPM issues
• Plan, schedule, coordinate, and perform deployment/maintenance of new hardware, software, and network infrastructure for assigned sites/locations
• Lead and work on assignments requiring independent action and a high degree of initiative to resolve issues
• Ability to troubleshoot high-level and/or complex technical issues related to PC hardware and ancillary hardware, Windows operating systems, Microsoft Office products, remote support tools, Active Directory, and encryption products
• Strong customer service skills
• Build, install, and maintain all IT office hardware, including laptops, monitors, docking station, printers, scanners and additional hardware
• Perform basic network troubleshooting
• Respond to escalated issues and ensure tickets are closed within User Support defined timeframes
• Travel to other offices/sites/clinics to provide support as needed
• Log all support issues accurately and in a timely fashion using departmental support tools and processes
• Provide excellent customer service, including taking ownership of site-wide IT related issues
• Be able to lift 50 lbs

Description du poste

Central Health is seeking a User Support Field Technician I to serve as a liaison between the User Support team and customers at assigned sites, clinics, and locations. You will oversee and monitor all issues, requests, and project work related to workstations, peripherals, hardware, and EMR/EPM, with daily onsite visits and responsive phone/email support.

You will troubleshoot and resolve issues, deploy and maintain hardware, assist with Active Directory and end-user software, and provide