Healthcare IT Support Technician

The University of North Carolina at Chapel Hill; North Carolina; On-site; USD 26,000 - 33,000; Full time

Job summary

The University of North Carolina at Chapel Hill is seeking a Technology Support Technician to provide service-oriented technical support to faculty, staff, and students for hardware, software, OS, and networks. The role may involve escalation to specialists and documentation of work completed.

This temporary full-time position is based in North Carolina, with a typical 40-hour week and competitive hourly pay.

Qualifications

• Graduation from high school and one year in the technology field.
• Computer coursework may be substituted year-for-year for the required experience.
• Journey level requires an additional six months experience.
• Advanced level requires an additional one year of experience.

Responsibilities

• Provide service-oriented technical support and/or training to UNC School of Medicine faculty, staff, and students for hardware, software, operating systems and networks.
• Escalation to a Technical Support Analyst/Specialist may be necessary.
• Duties also include documenting work and contributing to technical projects.
• Support to achieve goals and priorities established by leadership of the School of Medicine.

Skills

Customer service

Troubleshooting

Remote support

Team player

Education

High school diploma

Tech coursework

Tools

Remote support tools

Virus/Malware removal

Job description

The University of North Carolina at Chapel Hill is seeking a Technology Support Technician to provide service-oriented technical support to faculty, staff, and students for hardware, software, OS, and networks. The role may involve escalation to specialists and documentation of work completed.

This temporary full-time position is based in North Carolina, with a typical 40-hour week and competitive hourly pay.