Technology Support Technician

The University of North Carolina at Chapel Hill; North Carolina; On-site; USD 26,000 - 33,000; Full time

Job summary

The University of North Carolina at Chapel Hill is seeking a Technology Support Technician to provide service-oriented technical support to faculty, staff, and students for hardware, software, OS, and networks. The role may involve escalation to specialists and documentation of work completed.

This temporary full-time position is based in North Carolina, with a typical 40-hour week and competitive hourly pay.

Qualifications

• Graduation from high school and one year in the technology field.
• Computer coursework may be substituted year-for-year for the required experience.
• Journey level requires an additional six months experience.
• Advanced level requires an additional one year of experience.

Responsibilities

• Provide service-oriented technical support and/or training to UNC School of Medicine faculty, staff, and students for hardware, software, operating systems and networks.
• Escalation to a Technical Support Analyst/Specialist may be necessary.
• Duties also include documenting work and contributing to technical projects.
• Support to achieve goals and priorities established by leadership of the School of Medicine.

Skills

Customer service

Troubleshooting

Remote support

Team player

Education

High school diploma

Tech coursework

Tools

Remote support tools

Virus/Malware removal

Job description

Posting Information

• Department Information Technology-SOM - 420401
• Career Area Information Technology
• Posting Open Date 10/20/2026
• Application Deadline 10/26/2026
• Position Type Temporary Staff (SHRA)
• Position Title Technology Support Technician
• Position Number 20033426
• Vacancy ID S028171
• Full-time/Part-time Full-Time Temporary
• Hours per week 40
• Position Location North Carolina, US
• Hiring Range $19.00 - $24.00 per hour
• Estimated Duration of Appointment 6 months or longer

Position Information

A global higher education leader in innovative teaching, research and public service, the University of North Carolina at Chapel Hill consistently ranks as one of the nation’s top public universities. Known for its beautiful campus, world-class medical care, commitment to the arts and top athletic programs, Carolina is an ideal place to teach, work and learn.

• University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks that include numerous retail and restaurant discounts, savings on local child care centers and special rates for performing arts events.

Primary Purpose Of Organizational Unit

Our mission is to improve the health and well-being of North Carolinians and others whom we serve. We accomplish this by providing leadership and excellence in the interrelated areas of patient care, education and research.

Patient care: We promote health and provide superb clinical care while maintaining our strong tradition of reaching underserved populations and reducing health disparities across North Carolina and beyond.

Education: We prepare tomorrow`s healthcare professionals and biomedical researchers from all backgrounds by facilitating learning within innovative and integrated curricula and team-oriented interprofessional education to ensure a highly skilled workforce.

Research: We develop and support a rich array of outstanding health sciences research programs, centers and resources. We provide infrastructure and opportunities for collaboration among disciplines throughout and beyond our university to support outstanding research. We foster programs in the areas of basic, translational, mechanistic and population research.

Position Summary

This position will report to the Hub Lead. Provide service-oriented technical support and/or training to UNC School of Medicine faculty, staff, and students for a variety of hardware, software, operating systems and networks. Complex troubleshooting will be performed in collaboration with internal and external technical support groups. Escalation to a Technical Support Analyst/Specialist may also be necessary. Duties also include documenting work completed and contributing to technical projects. Provide support to further and achieve the goals and priorities established by the leadership of the School of Medicine.

Minimum Education And Experience Requirements

Graduation from high school and one year in the field of technology related to the position’s role.

• Computer coursework may be substituted year-for-year for the required experience; or an equivalent combination of education and experience.
• Journey level requires an additional six months experience
• Advanced level requires an additional one year of experience.

Management Preferences

• Experience with basic troubleshooting for smartphones/tablets, or extensive Virus/Malware removal experience
• Working knowledge, technical aptitude or analytical skills in diagnosing and resolving customer problems either over the phone, via remote support tools, or in person
• Excellent customer service skills
• Ability to work well in a team environment

Campus Security Authority Responsibilities

Not Applicable.

Quick Link

https://unc.peopleadmin.com/postings/327298

Posting Contact Information

Office of Human Resources Contact Information

If you experience any problems accessing the system or have questions about the application process, please contact the Office of Human Resources at [phone] or send an email to [e-mail]

Please note: The Office of Human Resources will not be able to provide specific updates regarding position or application status.

Equal Opportunity Employer Statement

The University is an equal opportunity employer and welcomes all to apply without regard to age, color, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, or sexual orientation. We encourage all qualified applicants to apply, including protected veterans and individuals with disabilities.