Technology Support Technician

Inside Higher Ed; Chapel Hill (NC); On-site; USD 21,593 - 30,754; Full time

Benefits offered by this job

Retail and restaurant discounts

Childcare savings

Hybride rates for performing arts events

Job summary

A prestigious university located in Chapel Hill is seeking a Technology Support Technician for a full-time temporary position. The role involves providing technical support to faculty, staff, and students, troubleshooting hardware and software issues, and collaborating with technical support groups. Ideal candidates should possess strong customer service and communication skills, with experience in both Windows and Macintosh environments. This position offers a competitive hourly rate and requires one year of relevant experience.

Qualifications

• One year in the field of technology.
• Ability to troubleshoot simple technical problems.
• Demonstrated experience with Windows and Macintosh environments.

Responsibilities

• Provide technical support for hardware, software, and networks.
• Document work completed and contribute to technical projects.
• Escalate issues to Technical Support Analyst/Specialist as needed.

Skills

Troubleshooting skills

Customer service skills

Communication skills

Windows experience

Macintosh experience

Education

High school diploma

Job description

Join to apply for the Technology Support Technician role at University possessing the University of North Carolina at Chapel Hill.

About the University

A global higher education leader in innovative teaching, research and public service. The University consistently ranks as one of the nation’s top public universities, known for its beautiful campus and world‑class programs. The campus is a vibrant center offering diverse social, cultural, recreational and professional opportunities, along with professional training opportunities and exclusive perks including retail and restaurant discounts, childcare savings, and hybride rates for performing arts events.

Job Details

• Department: Information Technology-SOM - 420401
• Career Area: Information Technology
• Posting Open Date: 01/09/2026
• Application Deadline: 01/19/2026
• Position Type: Temporary Staff (SHRA)
• Position Title: Technology Support Technician
• Position Number: 01161081
• Vacancy ID: S026698
• Full‑Time/Part‑Time: Full-Time Temporary
• Hours Per Week: 40
• Position Location: North Carolina, US
• Hiring Range: $19.00 per hour
• Estimated Duration Of Appointment: 6 months not to exceed 11 months

Primary Purpose Of Organizational Unit

Our mission is to improve the health and well‑being of North Carolinians and others we serve. We accomplish this by providing leadership and excellence in patient care, education, and research.

Patient care: We promote health and provide superb clinical care while maintaining our strong tradition of reaching underserved populations and reducing health disparities across North Carolina and beyond.

Education: We prepare tomorrow’s healthcare professionals and biomedical researchers from all backgrounds by facilitating learning within innovative and integrated curricula and team‑oriented interprofessional education to ensure a highly skilled workforce.

Research: We develop and support a rich array of outstanding health sciences research programs, centers, and resources. We provide infrastructure and opportunities for collaboration among disciplines throughout and beyond our university to support outstanding research.

We foster programs in the areas of basic, translational, mechanistic, and population research.

Position Summary

This position will report to the Hub Lead. Provide service‑oriented technical support and/or training to UNC School of Medicine faculty, staff, and students for a variety of hardware, software, operating systems and networks. Principal duties require working knowledge, technical aptitude and analytical skills in diagnosing and resolving customer problems either over the phone, via remote support tools, or in person. Complex troubleshooting will be performed in collaboration with internal and external technical support groups. Escalation to a Technical Support Analyst/Specialist may also be necessary. Duties also include documenting work completed and contributing to technical projects. Provide support to further and achieve the goals and priorities established by the leadership of the School of Medicine. Candidate must have excellent customer service skills and work well in a team environment.

Minimum Education And Experience Requirements

Graduation from high school and one year in the field of technology related to the position’s role.

• Computer coursework may be substituted year‑for‑year for the required experience; or an equivalent combination of education and experience.
• Journey level requires an additional six months experience.

Required Qualifications, Competencies, And Experience

Candidates must have demonstrated troubleshooting skills and be able to solve simple technical problems with ease. Candidates must have excellent communication skills, both written and oral. Candidates must have strong customer service skills and work well in a team environment. Candidates must have demonstrated experience with both Windows and Macintosh environments.

Preferred Qualifications, Competencies, And Experience

Prefer candidates with basic troubleshooting for smartphones/tablets, and extensive Virus/Malware removal experience.