Technology Support Technician: IT Troubleshooter

Inside Higher Ed; Chapel Hill (NC); On-site; USD 21,593 - 30,754; Full time

Benefits offered by this job

Retail and restaurant discounts

Childcare savings

Hybride rates for performing arts events

Job summary

A prestigious university located in Chapel Hill is seeking a Technology Support Technician for a full-time temporary position. The role involves providing technical support to faculty, staff, and students, troubleshooting hardware and software issues, and collaborating with technical support groups. Ideal candidates should possess strong customer service and communication skills, with experience in both Windows and Macintosh environments. This position offers a competitive hourly rate and requires one year of relevant experience.

Qualifications

• One year in the field of technology.
• Ability to troubleshoot simple technical problems.
• Demonstrated experience with Windows and Macintosh environments.

Responsibilities

• Provide technical support for hardware, software, and networks.
• Document work completed and contribute to technical projects.
• Escalate issues to Technical Support Analyst/Specialist as needed.

Skills

Troubleshooting skills

Customer service skills

Communication skills

Windows experience

Macintosh experience

Education

High school diploma

Job description

A prestigious university located in Chapel Hill is seeking a Technology Support Technician for a full-time temporary position. The role involves providing technical support to faculty, staff, and students, troubleshooting hardware and software issues, and collaborating with technical support groups. Ideal candidates should possess strong customer service and communication skills, with experience in both Windows and Macintosh environments. This position offers a competitive hourly rate and requires one year of relevant experience.