Healthcare IT Support Tech II – End-User & EHR Help Desk

Kettering Health; Daytonview (OH); On-site; USD 50,000 - 65,000; Full time

Job summary

Kettering Health Dayton is seeking a Client Support Services Tech II to provide advanced technical support for end-users, resolving hardware, software, and peripheral device issues to ensure reliable access to technology resources that support patient care and hospital operations.

You will respond to Level I and II incidents, maintain documentation, and assist with user training while upholding data security and compliance standards.

Qualifications

• High school diploma or equivalent, or equivalent combination of education and experience.
• 2–4 years of experience in technical support, help desk, or related IT role.
• Preferred: Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field.
• Experience with healthcare IT environments and EHR systems; relevant certifications (e.g., CompTIA A+, Network+).

Responsibilities

• Respond to Level I and II incidents and resolve hardware, software, and peripheral device issues.
• Maintain documentation and assist with user training.
• Uphold data security and compliance standards.
• Align duties with Kettering Health’s mission, vision, values, and B Safe program.

Skills

Technical support

Documentation

User training

Data security

Compliance

Healthcare IT

Education

High school diploma

Associate's or Bachelor's degree in Computer Science / IT

Tools

EHR systems

Job description

Kettering Health Dayton is seeking a Client Support Services Tech II to provide advanced technical support for end-users, resolving hardware, software, and peripheral device issues to ensure reliable access to technology resources that support patient care and hospital operations.

You will respond to Level I and II incidents, maintain documentation, and assist with user training while upholding data security and compliance standards.