Desktop Support Tech II | IT Project Lead

Kettering Health; Xenia (OH); On-site; USD 52,000 - 78,000; Full time

Job summary

Kettering Health Greene Memorial in Xenia, OH is seeking a Desktop Technician for first shift. The role focuses on end-user support, incident management, and deployment of applications to hospital workstations.

You will triage issues, document resolutions, and collaborate with IS teams and vendors to meet SLAs. Responsibilities include hardware requests, moves, adds, changes, and participation in project initiatives across clinical and non-clinical locations.

Qualifications

• Associate degree or equivalent combination of education, certification, and experience.
• 3+ years of relevant IT experience required.
• ITIL certificate (ITIL)
• CompTIA A+ Certification (CompTIA)

Responsibilities

• Provides prompt support for customer issues, identifying the root cause and developing creative solutions.
• Provides dedicated desktop environment support to an assigned location or business area/function.
• Triages desktop support incidents: responding to break/fix service requests, diagnosing issues remotely or on-site, and documenting resolutions.
• Participates in deployment of new applications and technologies to workstations in collaboration with vendors and other IS teams.
• Leads in the hardware request process (receive, assess, deliver and install) and supports moves, adds, and changes for departments.
• Supports large department-wide and hospital-wide projects including new construction schedules.
• Mentors and trains through on-the-job knowledge transfers.
• Participates in on-call schedule for off-hours support.

Skills

Communication

Team collaboration

Prioritization

Customer service

Education

Associate degree or equivalent

Information Technology certifications

Tools

ITIL

CompTIA A+

Job description

Kettering Health Greene Memorial in Xenia, OH is seeking a Desktop Technician for first shift. The role focuses on end-user support, incident management, and deployment of applications to hospital workstations.

You will triage issues, document resolutions, and collaborate with IS teams and vendors to meet SLAs. Responsibilities include hardware requests, moves, adds, changes, and participation in project initiatives across clinical and non-clinical locations.