Enterprise IT Support Technician II

Kingman Healthcare; Kingman (AZ); On-site; USD 52,000 - 65,000; Full time

Job summary

Kingman Healthcare is seeking a Support Technician II to join the Information Systems team on-site. The role involves handling a high volume of service requests, deploying and maintaining applications, and ensuring secure computing across the enterprise.

The ideal candidate will prioritize tickets, document resolutions, assist end users, and collaborate with IS staff while upholding strong security practices and patient-focused service.

Qualifications

• Ability to problem solve and troubleshoot in a dynamic environment.
• Excellent communication, listening and documentation skills.
• Ability to communicate ideas in technical and user-friendly terms.
• Ability to prioritize tasks and meet deadlines with minimal supervision.

Responsibilities

• Prioritize, track, document and resolve service requests with autonomy.
• Respond to service requests across enterprise campuses; travel may be required.
• Join project teams and deploy new applications per project plans.
• Maintain documentation of service requests and resolutions.
• Ensure system security and interoperability across devices.

Skills

Customer service mindset

Troubleshooting skills

Communication skills

Documentation skills

Team collaboration

Time management

Education

Microsoft MCTS

CompTIA A+

HDI Support Analyst

Network+ (CompTIA)

Technical certifications

Tools

Altiris

DELL KACE

Symantec Ghost

Imaging tools

Enterprise antivirus

Job description

Kingman Healthcare is seeking a Support Technician II to join the Information Systems team on-site. The role involves handling a high volume of service requests, deploying and maintaining applications, and ensuring secure computing across the enterprise.

The ideal candidate will prioritize tickets, document resolutions, assist end users, and collaborate with IS staff while upholding strong security practices and patient-focused service.