Hybrid IT Support Specialist – Frontline Tech Help

Quick Technologies Inc; Plano (TX); Hybrid; USD 42,000 - 62,000; Full time

Benefits offered by this job

Hybrid work environment

Medical, dental, vision insurance

Life and long-term disability coverage

401(k) with company match

Holiday pay and Paid Time Off

Job summary

SAGE is seeking a Technical Support Specialist to deliver front-line technical support to staff and customers, handling software, hardware, and connectivity issues. You will troubleshoot, manage IT assets, assist with onboarding/offboarding, and provide technical training within a collaborative IT team.

The role emphasizes strong communication, efficiency in resolving tickets, and occasional on-site support at events. A customer-service mindset and technical aptitude are essential.

Qualifications

• High school diploma or GED; college/technical certification preferred.
• 1+ year of related support experience and/or training.
• Familiarity with APIs is a plus.
• Good knowledge of Office 365 and email delivery protocols.

Responsibilities

• Providing support and technical issue resolution through phone, email, instant messaging, and remote support tools.
• Managing support tickets for effective and timely resolution.
• Troubleshooting and resolving issues related to: Software installation and performance. Hardware troubleshooting, installation, and repair. Email account and domain name configuration.
• Acting as the primary point of contact for workstation hardware and software issues, including initial deployment and asset return upon employee separation.
• Identifying and advising on operational issues in customer computer systems relative to company products and services.
• Acting as a resource for technical-related training to customers and staff.
• Communication & Documentation: Effectively presenting information and responding to questions from managers, staff, and customers.
• Promptly answering support-related emails, phone calls, and other electronic communications.
• Occasionally traveling to provide on-site tradeshow support.

Skills

Customer service

Technical communication

Problem solving

Multitasking

Independent work

Education

High school diploma or GED; college/technical certifications preferred

Tools

Office 365

DNS protocols

Email delivery protocols

Remote support tools

Job description

SAGE is seeking a Technical Support Specialist to deliver front-line technical support to staff and customers, handling software, hardware, and connectivity issues. You will troubleshoot, manage IT assets, assist with onboarding/offboarding, and provide technical training within a collaborative IT team.

The role emphasizes strong communication, efficiency in resolving tickets, and occasional on-site support at events. A customer-service mindset and technical aptitude are essential.