Frontline IT Support Specialist (Tier 1) – Healthcare Tech

OrthoArkansas; Little Rock (AR); Vor Ort; USD 40.000 - 60.000; Vollzeit

Benefits dieser Stelle

Medical and life insurance

401(k) with profit-sharing

Paid time off and holidays

Opportunities for professional development

Collaborative work environment

Zusammenfassung

A healthcare organization in Little Rock is seeking an IT Support Specialist to provide frontline technology support. The role involves resolving technical issues, ensuring outstanding customer service, and aiding staff in maintaining efficient operations. Candidates should have a high school diploma and some technical support experience, as well as familiarity with Windows and Microsoft applications. This position offers a collaborative environment and opportunities for professional growth, alongside a comprehensive benefits package.

Qualifikationen

• 1-2+ years of experience in a Help Desk or customer-facing technical support role preferred.
• Experience supporting Windows 10/11 and Microsoft Office applications.
• Familiarity with Microsoft 365 tools and remote support systems.

Aufgaben

• Serve as the first point of contact for IT issues via various support channels.
• Troubleshoot and resolve common hardware and software problems.
• Document incidents and resolutions in the IT ticketing system.

Kenntnisse

Customer service skills

Interpersonal communication

Detail-oriented

Security-conscious mindset

Ability to learn new systems

Ausbildung

High school diploma or equivalent

Tools

Windows 10/11

Microsoft Office Suite

Microsoft 365

Remote Support Tools

Ticketing systems

Jobbeschreibung

A healthcare organization in Little Rock is seeking an IT Support Specialist to provide frontline technology support. The role involves resolving technical issues, ensuring outstanding customer service, and aiding staff in maintaining efficient operations. Candidates should have a high school diploma and some technical support experience, as well as familiarity with Windows and Microsoft applications. This position offers a collaborative environment and opportunities for professional growth, alongside a comprehensive benefits package.