Healthcare Software Support Specialist

Nextech; United States; À distance; USD 42 000 - 64 000; Plein temps

Avantages offerts par ce poste

Annual bonus

401(k) with employer match

Paid time off & holidays

Medical, Dental, Vision plans

Health Savings Account with employer m

Flexible Spending Account

Parental leave

Life Insurance and disability

Wellness programs

Employee assistance program

Corporate discounts

Résumé du poste

Nextech, a leader in healthcare technology, is seeking a Product Support Representative to provide frontline support for Nextech software in a medical office setting.

You will handle incoming calls, emails, and error reports, document incidents, and escalate complex issues as needed, while adhering to HIPAA and other regulations.

The role emphasizes customer service excellence and teamwork in a fast-paced environment with ongoing product upgrades and thorough note-taking in the ticketing system.

Qualifications

• 1 year of experience in a software troubleshooting role with customers.
• Strong technical skills and basic computer skills.
• Excellent interpersonal, written, and verbal communication skills.
• Ability to work constructively within a team environment.
• Proficiency with the Microsoft Office Suite (Access, Excel, Outlook, PowerPoint, Word).
• Strong customer service skills.
• Typing speed of 30 WPM with high accuracy.

Responsabilités

• Develop proficiency in Nextech software functionality and learn how it is leveraged in a medical office setting.
• Answer incoming calls from the support queue.
• Reply to support emails in a timely fashion.
• Fully document and resolve incomplete incidents following Nextech guidelines.
• Schedule and perform upgrades of the Nextech software.
• Investigate software exceptions and error reports following Nextech support guidelines.
• Provide exceptional customer service.
• Maintain detailed notes and documentation for each support incident in ticketing system.

Connaissances

1 year experience troubleshooting

Technical skills

Interpersonal communication

Teamwork

Microsoft Office

Customer service

Typing 30 WPM

Formation

Bachelor's degree

Outils

Salesforce

Zoom Contact Center

Description du poste

Nextech, a leader in healthcare technology, is seeking a Product Support Representative to provide frontline support for Nextech software in a medical office setting.

You will handle incoming calls, emails, and error reports, document incidents, and escalate complex issues as needed, while adhering to HIPAA and other regulations.

The role emphasizes customer service excellence and teamwork in a fast-paced environment with ongoing product upgrades and thorough note-taking in the ticketing system.