Remote IT Helpdesk Specialist I — Healthcare Tech Support

Somatus; Virginia (MN); Remote; USD 36,000 - 39,000; Full time

Benefits offered by this job

Subsidized health coverage

Paid Time Off

Professional development

Job summary

Somatus is seeking an IT Help Desk Specialist I to provide frontline support for corporate and remote staff across the United States. You will diagnose hardware, software, VPN, and access issues, delivering timely, professional assistance and clear communication.

In this Level 1 role, you’ll own incidents through resolution, document steps, and collaborate with infrastructure, security, and application teams to ensure reliable service. Prior MSP experience is a plus.

Qualifications

• 3+ years of experience in IT help desk, technical support, or MSP environments.
• High school diploma or GED required; Associate degree or higher preferred.
• Strong working knowledge of Windows operating systems and Microsoft 365.
• Proven ability to troubleshoot endpoints, peripherals, connectivity, and access issues.
• Excellent verbal and written communication skills with strong customer service orientation.

Responsibilities

• Serve as the first point of contact for IT support requests from corporate and remote employees.
• Provide remote technical support via phone, email, chat, and ticketing system.
• Troubleshoot and resolve hardware, software, endpoint, Microsoft 365, VPN, and access-related issues.
• Deliver clear, professional, customer service to users with varying levels of technical expertise.
• Own incidents through resolution when possible, ensuring timely communication and follow-up.
• Accurately document issues, troubleshooting steps, and resolutions.
• Escalate complex issues to appropriate IT teams with thorough context and analysis.
• Identify recurring issues and contribute to documentation, knowledge articles, and process improvements.
• Collaborate with infrastructure, security, and application teams to support reliable service delivery.
• Adhere to organizational IT standards, security policies, and HIPAA requirements.

Skills

IT help desk experience

Windows OS

Microsoft 365

Customer service

Strong communication

Education

High school diploma or GED

Associate degree or higher (preferred)

Tools

ServiceNow

Jira Service Management

MacOS

Job description

Somatus is seeking an IT Help Desk Specialist I to provide frontline support for corporate and remote staff across the United States. You will diagnose hardware, software, VPN, and access issues, delivering timely, professional assistance and clear communication.

In this Level 1 role, you’ll own incidents through resolution, document steps, and collaborate with infrastructure, security, and application teams to ensure reliable service. Prior MSP experience is a plus.