Technical Support Specialist

Phaxis; Madison (WI); On-site; USD 41,328 - 48,216; Part time

Job summary

A leading tech support provider is seeking a Technical Support Specialist in Madison to provide enterprise-level support. The ideal candidate will have an associate's degree and at least 3 years of experience in technical support, with a preference for familiarity with HL7 FHIR standards. This role entails resolving complex issues in a collaborative healthcare environment with opportunities for professional growth.

Qualifications

• Minimum 3 years of enterprise-level technical support experience.
• Familiarity with HL7 FHIR standards preferred.
• Ability to resolve complex issues in a fast-paced environment.

Skills

Excellent written and verbal communication

Analytical and problem-solving skills

Team-oriented collaboration

Education

Associate’s degree in Computer Science or equivalent

Tools

EHR systems (Epic, Meditech, Cerner, Allscripts)

Cloud-based SaaS or DaaS platforms

Job description

Overview

We are seeking a skilled Technical Support Specialist to join our enterprise support team. The ideal candidate will bring strong technical expertise, excellent communication skills, and a proven ability to resolve complex issues in a fast-paced environment. This role offers the opportunity to work on cutting-edge technologies while supporting mission-critical systems in a collaborative setting.

Base pay range

$30.00/hr - $35.00/hr

Qualifications

• Associate’s degree in Computer Science, Information Systems, or equivalent experience
• Minimum 3 years of enterprise-level technical support or break/fix troubleshooting experience
• Familiarity with HL7 FHIR standards preferred

Key Skills & Attributes

• Excellent written and verbal communication; able to serve as a trusted advisor to customers
• Strong analytical and problem-solving skills with attention to detail, especially on escalated issues (level 2+)
• Professional, adaptable, and team-oriented with proven ability to collaborate across functions

Preferred Experience

• Exposure to EHR systems such as Epic, Meditech, Cerner, or Allscripts
• Hands-on experience with cloud-based SaaS or DaaS platforms

Why Join Us?

This is an opportunity to advance your technical career while contributing to impactful solutions in the healthcare and technology space. You’ll work alongside a dedicated team with opportunities for professional growth and development.

Seniority level

• Associate

Employment type

• Contract

Job function

• Information Technology

Industries

• Public Health