Healthcare Solutions Support Specialist

Netsmart; Overland Park (KS); On-site; USD 38,000 - 52,000; Full time

Job summary

Netsmart is seeking a Solution Support Representative in the United States to be the first point of contact for clients with technical or solution-related issues. The role focuses on problem solving, customer support, and collaboration with cross-functional teams to ensure client success.

The position requires an associate degree or equivalent experience, with preference for 1+ year in customer service and healthcare solution support experience.

Qualifications

• Required Associate degree or equivalent relevant work experience.
• Preferred At least 1 year of customer service experience.
• Healthcare solution support experience
• Healthcare clinical workflow experience
• Strong documentation and data gathering skills

Responsibilities

• Provide first point of contact support for clients reporting technical or solution issues.
• Diagnose and resolve standard client questions or problems over the telephone or internet.
• Document inbound support requests and ensure proper notation of client problems or issues.
• Attend required training and consume materials to ensure you can correctly respond to client questions.
• Transfer issues that require more detailed analysis to more experienced associates.
• Collaboration with internal and external stakeholder to resolve or progress client issues forward.

Skills

Customer service

Documentation

Problem solving

Communication

Education

Associate degree or equivalent

Job description

Netsmart is seeking a Solution Support Representative in the United States to be the first point of contact for clients with technical or solution-related issues. The role focuses on problem solving, customer support, and collaboration with cross-functional teams to ensure client success.

The position requires an associate degree or equivalent experience, with preference for 1+ year in customer service and healthcare solution support experience.