Remote Technical Support Associate - Healthcare IT

Harris Computer; United States; Remote; USD 45,000 - 65,000; Full time

Job summary

Harris Computer in the United States is seeking an Associate Technical Support Consultant. This entry-level role trains you to support enterprise healthcare software, troubleshoot issues, and help customers over email, chat, and calls.

You will work with ServiceNow and other ticketing systems, follow SOPs, and develop expertise in databases, interfaces, and incident management within healthcare IT.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, Computer Engineering, Electronics, or a related technical discipline.
• Fresh graduates with strong technical aptitude are encouraged to apply.
• Basic understanding of Windows operating systems.
• Networking fundamentals.
• Databases and SQL concepts.
• Application troubleshooting.
• Software development/support concepts.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication.
• Flexible to work in rotational shift timings with certain weekend on call.

Responsibilities

• Provide first-level technical support to customers using enterprise healthcare software applications.
• Investigate, troubleshoot, and resolve issues reported through ServiceNow or other ticketing systems.
• Analyse reported problems by gathering information, reviewing logs, identifying error messages, and following procedures.
• Follow SOPs, Knowledge Articles, and troubleshooting guides.
• Perform basic application configuration under guidance of senior team members.
• Collaborate with senior technical consultants and other teams when needed.
• Maintain accurate and detailed case documentation.
• Meet defined SLA, productivity, quality, and customer satisfaction expectations.
• Participate in knowledge-transfer sessions to build knowledge.
• Identify recurring issues and contribute to knowledge articles and SOPs.
• Use AI-assisted troubleshooting capabilities to improve efficiency.
• Communicate clearly with customers and internal teams.
• Participate in rotational shifts including evenings/weekends.
• Escalate critical or high-impact issues promptly.

Skills

Troubleshooting

Customer support

Windows OS

Networking basics

SQL basics

Education

Bachelor's degree in Computer Science, Information Technology, Computer Engineering, Electronics, or related technical discipline

Tools

ServiceNow

Job description

Harris Computer in the United States is seeking an Associate Technical Support Consultant. This entry-level role trains you to support enterprise healthcare software, troubleshoot issues, and help customers over email, chat, and calls.

You will work with ServiceNow and other ticketing systems, follow SOPs, and develop expertise in databases, interfaces, and incident management within healthcare IT.