Healthcare IT Support Specialist

Revel Staffing; Birmingham (AL); On-site; USD 42,000 - 64,000; Full time

Job summary

Revel Staffing seeks an IT Help Desk Specialist to provide day-to-day technical support to clinical and administrative staff in a healthcare environment in Birmingham, AL. You will handle first-level support for passwords, account access, EMR/EHR systems, VPN, email, and basic hardware/software issues, documenting steps and adhering to HIPAA.

Strong communication and customer-service skills are essential as you escalate complex problems and collaborate with IT teams to maintain reliable systems

Qualifications

• High school diploma or GED required.
• Active HIPAA compliance credential or training required.
• 1+ year of IT help desk, service desk, technical support, or related experience preferred.
• Basic understanding of Windows, email, user accounts, password resets, VPN, and common business applications.
• Strong verbal and written communication skills.
• Customer-focused mindset with the ability to remain calm, professional, and helpful under pressure.
• Strong attention to detail and ability to accurately document support activity.
• Ability to handle confidential information with professionalism and discretion.

Responsibilities

• Respond to inbound help desk calls, tickets, and emails from clinical and administrative staff.
• Provide first-level technical support for common IT issues, including password resets, account lockouts, EMR/EHR access issues, healthcare application support, VPN, email, connectivity, software, and basic hardware problems.
• Follow documented procedures, knowledge base articles, and internal support workflows to troubleshoot and resolve user issues.
• Accurately document incidents, troubleshooting steps, actions taken, and resolutions in the ticketing system.
• Escalate complex technical issues to higher-level support, application teams, or IT leadership as needed.
• Provide professional, patient, and customer-focused support to users of all technical skill levels.
• Assist with basic user account setup, access changes, and application support as needed.
• Support increased ticket or call volume during peak periods, system updates, and special projects.
• Maintain strict confidentiality and protect patient, employee, and organizational data in accordance with HIPAA and company policies.

Skills

Customer service

Communication

Technical troubleshooting

Documentation

HIPAA compliance

Education

High school diploma or GED

Associate degree in IT or CS (preferred)

Tools

Ticketing system

Remote support tools

IT documentation processes

Job description

Revel Staffing seeks an IT Help Desk Specialist to provide day-to-day technical support to clinical and administrative staff in a healthcare environment in Birmingham, AL. You will handle first-level support for passwords, account access, EMR/EHR systems, VPN, email, and basic hardware/software issues, documenting steps and adhering to HIPAA.

Strong communication and customer-service skills are essential as you escalate complex problems and collaborate with IT teams to maintain reliable systems