Healthcare IT Help Desk Specialist

Vital Search Group

Jackson (MS)

On-site

USD 38,000 - 56,000

Full time

14 days+

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Job summary

Vital Search Group is seeking an IT Support Specialist to provide day-to-day technical support to clinical and administrative staff in a HIPAA-regulated environment. You will handle account access, EMR/EHR systems, email, VPN, connectivity, and basic hardware/software issues.

The ideal candidate has strong customer service skills, basic IT troubleshooting experience, and the ability to communicate clearly with users of all technical skill levels while maintaining confidentiality and data

Qualifications

High school diploma or GED required.
Active HIPAA compliance credential / training required.
1+ year of IT help desk, service desk, technical support, or related experience preferred.
Basic understanding of Windows, email, user accounts, passwords, VPN, and common business applications.

Responsibilities

Respond to inbound help desk calls, tickets, and emails from staff.
Provide first-level technical support for common IT issues including password resets and access issues.
Support EMR/EHR and healthcare application access issues.
Troubleshoot VPN, email, and basic connectivity problems.
Document incidents, troubleshooting steps, actions taken, and resolutions in the ticketing system.
Escalate complex issues to higher-level support as needed.
Maintain confidentiality and protect patient, employee, and organizational data per HIPAA.