Healthcare IT Support & Customer Service Analyst II

Overlake Hospital Medical Center; United States; On-site; USD 36,000 - 55,000; Full time

Benefits offered by this job

Medical insurance premiums as low as $

Tuition reimbursement up to $10,000/yr

Generous retirement plan matching 5–7%

Pre-tax and Roth after tax retirement

Employee Assistance Program

Caregiver support program

Free parking and Orca transit passes

Job summary

Overlake Hospital Medical Center in the United States is seeking a Customer Service Analyst II focused on Operations. This role supports Overlake system users on campus and offsite, handling Hospital Information Services knowledge and maintenance including Server Hardware, Wireless, and all hospital applications.

The position requires 1 year of experience with SCCM, Active Directory, and Virtual Desktop Imaging, plus 2 years of customer service experience; healthcare experience is preferred.

Qualifications

• High school diploma is required.
• One-year prior experience with SCCM, Active Directory, and Virtual Desktop Imaging required.
• Two-year prior customer service experience.
• Healthcare experience preferred.
• Demonstrated ability to diagnose and correct systems and user problems.
• Excellent oral and written skills.
• Training in customer services, phone support, Microsoft Office products, or IT basic technical issues desired.
• Familiarity with complex or multi-line phone systems also desired.

Responsibilities

• Provide support to Overlake system users on campus or remotely.
• Troubleshoot and escalate issues to the proper team.
• Mentor Customer Service Analyst I and assist CSA Level 1 responsibilities.
• Provide secondary support to outside helpdesk vendor.

Skills

Customer service

Interpersonal skills

Communication skills

Education

High school diploma

Tools

SCCM

Active Directory

Virtual Desktop Imaging

Job description

Overlake Hospital Medical Center in the United States is seeking a Customer Service Analyst II focused on Operations. This role supports Overlake system users on campus and offsite, handling Hospital Information Services knowledge and maintenance including Server Hardware, Wireless, and all hospital applications.

The position requires 1 year of experience with SCCM, Active Directory, and Virtual Desktop Imaging, plus 2 years of customer service experience; healthcare experience is preferred.