Customer Service Analyst II (Full Time / Days)

Overlake Hospital Medical Center; United States; Sur place; USD 36 000 - 55 000; Plein temps

Avantages offerts par ce poste

Medical insurance premiums as low as $

Tuition reimbursement up to $10,000/yr

Generous retirement plan matching 5–7%

Pre-tax and Roth after tax retirement

Employee Assistance Program

Caregiver support program

Free parking and Orca transit passes

Résumé du poste

Overlake Hospital Medical Center in the United States is seeking a Customer Service Analyst II focused on Operations. This role supports Overlake system users on campus and offsite, handling Hospital Information Services knowledge and maintenance including Server Hardware, Wireless, and all hospital applications.

The position requires 1 year of experience with SCCM, Active Directory, and Virtual Desktop Imaging, plus 2 years of customer service experience; healthcare experience is preferred.

Qualifications

• High school diploma is required.
• One-year prior experience with SCCM, Active Directory, and Virtual Desktop Imaging required.
• Two-year prior customer service experience.
• Healthcare experience preferred.
• Demonstrated ability to diagnose and correct systems and user problems.
• Excellent oral and written skills.
• Training in customer services, phone support, Microsoft Office products, or IT basic technical issues desired.
• Familiarity with complex or multi-line phone systems also desired.

Responsabilités

• Provide support to Overlake system users on campus or remotely.
• Troubleshoot and escalate issues to the proper team.
• Mentor Customer Service Analyst I and assist CSA Level 1 responsibilities.
• Provide secondary support to outside helpdesk vendor.

Connaissances

Customer service

Interpersonal skills

Communication skills

Formation

High school diploma

Outils

SCCM

Active Directory

Virtual Desktop Imaging

Description du poste

Welcome to a medical center where you're the center of attention. Pay range: - Hourly $26.45 - $39.68 Position Review The Customer Service Analyst II with specialty in Operations provides support to Overlake system users on or off the Overlake Campus in the following areas: Hospital Information Services knowledge and maintenance including Server Hardware, Wireless and all hospital applications. Responsible for troubleshooting and escalating issues to the proper team. In addition, incumbents in this position are expected to understand and perform the CSA Level 1 job responsibilities while providing support and mentoring to the Customer Service Analyst I. Will also provide secondary support to outside helpdesk vendor. The definition of Customers includes physicians, staff, patients, visitors and partners throughout this job description.

Full Time / Day Shift 1.0 FTE / 40 hours per week Schedule: Monday-Friday 7 am - 3:30 pm

High school diploma is required. Microsoft A+ certification highly desired. One-year prior experience with SCCM, Active Directory, and Virtual Desktop Imaging required. Two-year prior customer service experience. Healthcare experience preferred. Demonstrated ability to quickly and effectively diagnose and correct systems and user problems. Exceptional interpersonal skills with a strong emphasis on customer service; able to effectively deal with diverse personalities. Excellent oral and written skills. Training in customer services, phone support, Microsoft Office products, or IT basic technical issues desired. Demonstrated ability to quickly triage systems and user problems and process correctly. Able to effectively deal with diverse personalities across all levels of the organization. Familiarity with complex or multi-line phone systems also desired.

But it's our inspirational culture that has made us one of America's Top 150 places to work in healthcare for several years in a row.

Why join Overlake?

Local, visible leaders who care about you. A values-based work environment.

• Medical insurance premiums as low as $0 per month.
• Many Overlake services covered at 100%.
• Tuition reimbursement up to $10,000 per year.
• Generous retirement plan matching starting at 5% and increasing to 7% after five years with immediate vesting.
• Pre-tax and Roth after tax retirement savings plans.
• An expanded Employee Assistance Program.
• A caregiver support program to help with everything from childcare to eldercare.
• Free parking and Orca transit passes.

How much will this job pay?

Posted pay ranges represent the entire pay scale, from minimum to maximum. For jobs with more than one level, the posted range reflects the minimum of the lowest level and the maximum of the highest level. Some positions also offer additional pay based on shift, certification or level of education. Job offers are determined based on a candidate's years of relevant experience and internal equity. If you have questions about Overlake's pay practices, employee benefits or the pay for a specific position, please contact [e-mail]

Overlake Medical Center is a 349-bed, nonprofit regional medical center offering a full range of advanced medical services to the Puget Sound region. Led by a volunteer board of trustees, we employ nearly 3,000 people and have some 1,000 active and courtesy providers on our medical staff, including more than 200 providers who are employed by the organization. We were the first Level III Trauma Center on the Eastside and we are known for providing award-winning, compassionate and patient-centered care. Our commitment to maintaining the highest standards in medical care is a major reason our patients and their families choose Overlake. It is also the reason why we've received many awards and recognitions both regionally and nationally. Overlake was started by community volunteers, and still depends upon volunteers to support the operations of the hospital. Find out more about volunteer opportunities. To find out how to get to Overlake, view our maps and directions. Overlake has a variety of publications that you can receive in your home for added health and wellness information in addition to our annual report. We also produce a community health needs assessment (CHNA) and Implementation Strategy to help us outline how the hospital will give back to the community in the form of health care and other community health services to address unmet community needs. For questions and comments related to CHNA, please email us. COVID-19 vaccination requirement: After October 18, 2021 all Washington state healthcare employees, contractors and volunteers will be required to provide proof of full COVID-19 immunization as a condition of employment. You must provide this proof before your first day of employment with Overlake. Please remember to bring your COVID-19 immunization card to your pre-hire health screening with our Employee Health team.