Healthcare IT Support Analyst II – Patient Care Operations

Overlake Medical Center & Clinics; Bellevue (WA); On-site; USD 36,000 - 55,000; Full time

Benefits offered by this job

Medical insurance premiums as low as $

Tuition reimbursement up to $10,000 a​

Free parking and Orca transit passes

Pre-tax and Roth retirement plans

Employee Assistance Program

Job summary

Overlake Medical Center & Clinics is seeking a Customer Service Analyst II focused on Operations to support hospital information systems, troubleshoot problems, and mentor junior analysts. The role involves both campus and remote support with a 7:00 AM–3:30 PM schedule and daily 40-hour weeks.

The candidate should have a high school diploma, SCCM/Active Directory experience, and strong customer service and communication skills.

Qualifications

• High school diploma is required.
• Microsoft A+ certification highly desired.
• One-year prior experience with SCCM, Active Directory, and Virtual Desktop Imaging required.
• Two-year prior customer service experience. Healthcare experience preferred.
• Demonstrated ability to quickly and effectively diagnose and correct systems and user problems. Exceptional interpersonal skills with a strong emphasis on customer service; able to effectively deal with diverse personalities. Excellent oral and written skills.
• Training in customer services, phone support, Microsoft Office products, or IT basic technical issues desired. Demonstrated ability to quickly triage systems and user problems and process correctly. Able to effectively deal with diverse personalities across all levels of the organization. Familiarity with complex or multi-line phone systems also desired.

Responsibilities

• Provide support to Overlake system users on campus and off campus.
• Troubleshoot and escalate issues to the proper team; mentor CSA I.
• Provide secondary support to outside helpdesk vendor.

Skills

Customer service

Interpersonal skills

Problem diagnosis

Communication

Phone support

Microsoft Office

IT basics

Education

High school diploma

Microsoft A+ certification

Tools

SCCM

Active Directory

Virtual Desktop Imaging

Microsoft Office

Job description

Overlake Medical Center & Clinics is seeking a Customer Service Analyst II focused on Operations to support hospital information systems, troubleshoot problems, and mentor junior analysts. The role involves both campus and remote support with a 7:00 AM–3:30 PM schedule and daily 40-hour weeks.

The candidate should have a high school diploma, SCCM/Active Directory experience, and strong customer service and communication skills.