Customer Service & IT Support Analyst II (Day Shift)

Overlake Hospital Medical Center; Bellevue (WA); Presencial; USD 36.000 - 55.000; Jornada completa

Descripción de la vacante

Overlake Hospital Medical Center in Bellevue, WA is seeking a Customer Service Analyst II for a full-time, day-shift role. The incumbent will support Hospital Information Services, troubleshoot system and user issues, and mentor CSA I while coordinating with the outside helpdesk vendor.

The position requires a high school diploma, experience with SCCM/Active Directory/VDI, and strong customer service and communication skills to serve physicians, staff, patients, and visitors across the campus.

Formación

• High school diploma is required.
• Microsoft A+ certification highly desired.
• One-year prior experience with SCCM, Active Directory, and Virtual Desktop Imaging required.
• Two-year prior customer service experience.
• Healthcare experience preferred.
• Demonstrated ability to diagnose and correct systems and user problems.
• Excellent oral and written skills.
• Training in customer services, phone support, Microsoft Office products, or IT basic technical issues desired.
• Familiarity with complex or multi-line phone systems.

Responsabilidades

• Provide support to Overlake system users on or off the Overlake Campus in Hospital Information Services.
• Troubleshoot and escalate issues to the proper team.
• Mentor CSA I and provide guidance to junior staff.
• Provide secondary support to outside helpdesk vendor.

Conocimientos

Customer service

Oral & written communication

Interpersonal skills

Troubleshooting

Microsoft Office

Phone support

IT basics

Educación

High school diploma

Herramientas

SCCM

Active Directory

Virtual Desktop Imaging

Descripción del empleo

Overlake Hospital Medical Center in Bellevue, WA is seeking a Customer Service Analyst II for a full-time, day-shift role. The incumbent will support Hospital Information Services, troubleshoot system and user issues, and mentor CSA I while coordinating with the outside helpdesk vendor.

The position requires a high school diploma, experience with SCCM/Active Directory/VDI, and strong customer service and communication skills to serve physicians, staff, patients, and visitors across the campus.