Healthcare IT Support Analyst — Onsite & 24x7

HCA Healthcare; Fort Worth (TX); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Comprehensive benefits package

401(k) plan with 100% match on 3% to 9

Tuition assistance

Job summary

HCA Healthcare is seeking a Technical Analyst to support Medical City Fort Worth in delivering reliable IT&S desktop equipment and software services. The role focuses on on-site support, MACs, documentation, and customer-focused problem resolution.

The ideal candidate has a bachelor’s degree in information systems or healthcare-related field and at least one year of IT experience, with A+ and Microsoft certifications preferred. This position emphasizes standard adherence and service quality.

Qualifications

• One year IT experience
• Basic certification in A+ and Microsoft Products preferred

Responsibilities

• Installs and repairs facility and division IT&S equipment and software per standards and guidelines
• Responds to inquiries and requests for assistance with division or facility computer systems and provides superior customer support
• Analyzes and provides hands-on support for simple to moderate inquiries; coordinates with other technical areas as needed
• Logs and tracks problems; reviews problem tracking databases
• Performs MACs (moves, adds, changes) as needed
• Maintains documentation for each incident or request; escalates complex problems as per procedures
• Provides 24x7 on-call support based on IT staff rotation
• Aids and trains users on division and facility technology
• Performs preventative maintenance
• Recommends process improvements for IT&S desktop support
• Works with customers, Service Desk and Technical Services personnel
• Participates in meetings and continuing education to improve performance

Education

Bachelor’s degree in information systems or healthcare related field

Job description

HCA Healthcare is seeking a Technical Analyst to support Medical City Fort Worth in delivering reliable IT&S desktop equipment and software services. The role focuses on on-site support, MACs, documentation, and customer-focused problem resolution.

The ideal candidate has a bachelor’s degree in information systems or healthcare-related field and at least one year of IT experience, with A+ and Microsoft certifications preferred. This position emphasizes standard adherence and service quality.