Technical Analyst

HCA Healthcare; Fort Worth (TX); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Comprehensive benefits package

401(k) plan with 100% match on 3% to 9

Tuition assistance

Job summary

HCA Healthcare is seeking a Technical Analyst to support Medical City Fort Worth in delivering reliable IT&S desktop equipment and software services. The role focuses on on-site support, MACs, documentation, and customer-focused problem resolution.

The ideal candidate has a bachelor’s degree in information systems or healthcare-related field and at least one year of IT experience, with A+ and Microsoft certifications preferred. This position emphasizes standard adherence and service quality.

Qualifications

• One year IT experience
• Basic certification in A+ and Microsoft Products preferred

Responsibilities

• Installs and repairs facility and division IT&S equipment and software per standards and guidelines
• Responds to inquiries and requests for assistance with division or facility computer systems and provides superior customer support
• Analyzes and provides hands-on support for simple to moderate inquiries; coordinates with other technical areas as needed
• Logs and tracks problems; reviews problem tracking databases
• Performs MACs (moves, adds, changes) as needed
• Maintains documentation for each incident or request; escalates complex problems as per procedures
• Provides 24x7 on-call support based on IT staff rotation
• Aids and trains users on division and facility technology
• Performs preventative maintenance
• Recommends process improvements for IT&S desktop support
• Works with customers, Service Desk and Technical Services personnel
• Participates in meetings and continuing education to improve performance

Education

Bachelor’s degree in information systems or healthcare related field

Job description

Are you passionate about the patient experience? At HCA Healthcare, we are committed to caring for patients with purpose and integrity. We care like family! Jump-start your career as a Technical Analyst today with Medical City Fort Worth.

Job Summary And Qualifications

The Technical Analyst adheres to and supports HCA IT policies and procedures, and recommends process changes that improve the implementation, maintenance and support of IT&S desktop equipment and software. Based on proficiency with PC-based equipment and cabling, the Technical Analyst can provide expanded on-site support to technical resources, if needed.

• Installs and repairs facility and division IT&S equipment and software per HCA and division IT&S standards and guidelines, including but not limited to terminals, personal computers, printers, cabling, and related software products
• Responds to and resolves inquiries and requests for assistance with division or facility computer systems, and provides a superior customer support experience for division and facility users
• Analyzes and provides hands-on support for simple to moderate inquiries. Determines appropriate technical area or vendor to resolve the problem and coordinates with other technical areas, as needed
• Logs and tracks problems; reviews problem tracking databases
• Performs facility-based moves, adds, and changes (MACs), as needed
• Maintains documentation for each incident or request, and escalates complex problems to the next level of support per documented procedures
• Provides 24x7 on-call support based on division IT staff rotation, and carries a pager as warranted
• Aids and trains users on division and facility technology
• Performs preventative maintenance
• Recommends process changes that improve the implementation, maintenance and support of IT&S desktop equipment and software
• Effectively works with customers, Service Desk and Technical Services personnel
• Participates in meetings, committees and continuing education to improve individual, departmental and organizational performance

Education

• Bachelor’s degree in information systems or healthcare related field is preferred

Experience

Must have one year IT experience

• Basic certification in A+ and Microsoft Products is preferred; education and/or experience may be substituted for A+ certification
• Valid state drivers license and proof of auto insurance, if applicable

Benefits

Medical City Fort Worth, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn More About Employee Benefits

Note: Eligibility for benefits may vary by location.

"The great hospitals will always put the patient and the patient's family first, and the really great institutions will provide care with warmth, compassion, and dignity for the individual." - Dr. Thomas Frist, Sr.

HCA Healthcare Co-Founder

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.